Senior Account Manager

Material Bank is the world’s largest material marketplace for the architecture and design industry. Operating in 37 countries, our platform has become the standard for design professionals around the globe. Every day, Material Bank connects thousands of designers with tens of thousands of materials from leading brands. Material Bank is the fastest and most powerful way for design professionals to search, sample, and specify materials.

Material Bank is seeking a highly driven and detail-oriented Senior Account Manager to lead and operationalize key brand relationships. This role combines strategic leadership with hands-on execution balancing partnership growth with the discipline to manage day-to-day details that make those relationships thrive. You will serve as a trusted advisor to our most important Brand Partners developing strategies, leading business reviews, and ensuring seamless delivery across all touchpoints. Equally important, you’ll manage the internal workflows, reporting, and presentations that bring those strategies to life. This is not a purely relationship or check-in role. The right candidate thrives on doing the work synthesizing insights, organizing complex information, managing projects to completion, and driving tangible outcomes for both partner success and Material Bank’s revenue expansion.

Responsibilities

• Build and sustain strong relationships with senior brand stakeholders, ensuring alignment on goals, business outcomes, performance metrics, and revenue growth opportunities.
• Manage the day-to-day operations of your partner portfolio, including updates to contacts, project tracking, deliverable management, and documentation.
• Oversee cross-functional initiatives from concept to delivery, ensuring deadlines are met and outcomes align with strategic goals.
• Create compelling partner-facing presentations, quarterly business reviews, and performance reports that communicate insights and opportunities with clarity and polish.
• Lead renewal discussions and contract negotiations that secure long-term partnership value.
• Analyze brand performance data to identify trends, risks, and growth opportunities; translate findings into actionable recommendations.
• Collaborate closely with Sales, Product, Tech, Business Development, and Marketing to deliver solutions that drive measurable impact.

Qualifications

• 7+ years of progressive experience in strategic account management, project management, or client partnerships, preferably within B2B, design, or technology-driven organizations.
• Proven ability to manage complex relationships while staying deeply involved in executional details.
• Advanced project management and organizational skills—comfortable managing multiple priorities, timelines, and stakeholders.
• Strong presentation design and communication skills; ability to craft professional decks, reports, and proposals that influence executive audiences.
• Solid analytical foundation; fluent in Excel, CRM tools (Salesforce preferred), and performance dashboards.
• A hands-on, entrepreneurial mindset—equally skilled in strategy, follow-through, and problem-solving.
• Unwavering accountability, adaptability, and drive to deliver results.
• Willingness to travel extensively across the East Coast to meet with partners and teams.

Benefits

• Generous PTO, paid national holidays, and additional benefits (ask us about this when we connect).
• Medical health benefits contributed by the company.
• Career growth opportunities and support to take your career to the next level.
• Flexible work schedules: hybrid model allowing department leaders to decide on the best approach for their teams, whether remote, in person, or a mix.

Material Bank connects design professionals to hundreds of manufacturers through facilitating brand discovery, sales rep engagement, and material sampling. Our powerful material database and proprietary robotic distribution facility allow members to order samples to be delivered free of charge overnight. Material Bank was founded by Adam Sandow in 2018 and has deeply transformed how the Architecture and Design industry works in the United States. Candidates who join us will have the unique opportunity to define, build, and shape our European business. Material Bank is proud to be an equal opportunity employer. We value diversity, and all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran or disability status or any other status protected under applicable law.