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- Tasks: Provide technical aftersales support and promote innovative refrigeration products across Europe.
- Company: Leading global manufacturer of high-efficiency heating and cooling products.
- Benefits: Hybrid working options, competitive salary, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real impact in the commercial refrigeration industry.
- Qualifications: Engineering qualification and 5+ years in technical services or aftersales support.
- Other info: Exciting role with travel opportunities and a focus on continuous learning.
The predicted salary is between 36000 - 60000 £ per year.
A new vacancy for a Senior Engineer - Aftersales (Commercial Refrigeration) with the UK division of a leading global manufacturer of high-efficiency heating and cooling products. The company is looking for a motivated and ambitious individual to provide technical aftersales support to distributors, consultants, and end users in the UK and across Europe. The job will cover various aftersales services for products for customers, providing both office and on-site technical support, carrying out product demos and training, and delivering presentations. The Senior Engineer - Aftersales (Commercial Refrigeration) will be required to continuously develop his/her knowledge in the technical specification of the company's products.
Key responsibilities:
- Technical aftersales support to distributors, consultants, and end users.
- Respond to technical inquiries by e-mail or phone without any delays and attend site visits when required (around 5% travel).
- Submit reports for technical supports for site visits.
- Promote new refrigeration products.
- Introduction of new products highlighting the features and benefits.
- Create presentations and enlighten the features and benefits for customers/distributors.
- Calculate the products' performance and/or cost-saving benefits.
- Prepare company technical support documents.
- Propose ideas to improve technical documents for distributors.
- Create new service tools.
- Register subsidy schemes/certification programs.
- Register new products with national subsidy schemes, quality certification schemes, and other country requirements.
- Arrange and support random tests as required.
- Collect market information/surveys for new products, benchmark, and analyse competitors' new products.
Key candidate requirements:
- An Engineering qualification in a relevant technical discipline (such as HVAC/R, Mechanical Engineering, etc).
- At least 5 years experience in a technical services or aftersales support role related to HVAC/R products and systems.
- Knowledge of refrigeration cycle; commercial refrigeration systems; VRF systems; BMS systems.
- Eligible to work in the UK and travel in the EU without restrictions (either now or in the future).
- Strong interpersonal and communications skills.
- Strong problem-solving skills.
- Understanding of customer requirements.
- Presentation skills.
- Knowledge of Microsoft applications (Windows, Word, Excel, PowerPoint).
Senior Engineer - Aftersales Support - Commercial Refrigeration in London employer: ETS Technical
Contact Detail:
ETS Technical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Engineer - Aftersales Support - Commercial Refrigeration in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Senior Engineer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and presentation skills. Since this role involves a lot of customer interaction, practice explaining complex concepts in simple terms. We want you to shine when discussing refrigeration systems and aftersales support!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Use our website to find roles that excite you, and tailor your approach to each company’s culture and mission. It’ll make a difference!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision. Let’s get you that Senior Engineer role!
We think you need these skills to ace Senior Engineer - Aftersales Support - Commercial Refrigeration in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Engineer role. Highlight your experience in technical aftersales support and any relevant qualifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about commercial refrigeration and how your background makes you the perfect fit for our team. Keep it engaging and personal!
Showcase Your Technical Skills: Don’t forget to mention your knowledge of HVAC/R systems and any specific software you’re familiar with. We love candidates who can demonstrate their technical prowess, so be sure to include examples of your problem-solving skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at ETS Technical
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around commercial refrigeration systems and the refrigeration cycle. Be ready to discuss specific products and how they work, as well as any recent developments in the industry.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with distributors and end users, practice explaining complex concepts in simple terms. You might even want to prepare a mini-presentation about a product or service to showcase your presentation skills during the interview.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of examples from your past experience where you successfully resolved technical issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Understand the Company’s Products
Familiarise yourself with the company’s range of products and their unique selling points. Being able to discuss how these products can benefit customers will show your enthusiasm and understanding of the role, making you stand out as a candidate.
