Aftersales Engineer - Air-Conditioning, Heating & Chillers

Aftersales Engineer – Air-Conditioning, Heating & Refrigeration (HVAC/R) – west London / Middlesex (with option of hybrid/homeworking up to 2 days per week)

(CANDIDATES FOR THIS ROLE MUST BE ELIGIBLE TO WORK IN THE UK / TRAVEL IN THE EU WITHOUT RESTRICTIONS, EITHER NOW OR IN THE FUTURE)

A new vacancy for an Aftersales Engineer with UK division of leading global manufacturer of high-efficiency heating and cooling products. The company is looking for a motivated and ambitious individual to provide technical aftersales support to distributors, consultants and end users in the UK & across Europe. The job will cover various aftersales services for products for customers (providing both office and on-site technical support, carrying out product demos & training and delivering presentations). The Aftersales Engineer will be required to continuously develop his/her knowledge in the technical specification of the company\’s products. Responsibilities will include planning services for new products, instruction on servicing methods and promoting new air-conditioning and refrigeration products.

Key responsibilities will include:

• Technical aftersales support to distributors, consultants and end users.
• Respond to technical inquiries by e-mail or phone without any delays and attend site visits when required (around 5% travel).
• Submit reports for technical supports for site visits.
• Promote new refrigeration products.
• Introduction of new products highlighting the features and the benefits.
• Create presentations and enlighten the features and the benefits for customers / distributors.
• Calculate the products\’ performance and/or cost‑saving benefits.
• Prepare company technical support documents.
• Propose ideas to improve technical documents for distributors.
• Create new service tools Register subsidy schemes / certification programs.
• Register new products with national subsidy schemes, quality certification schemes and other country requirements.
• Arrange and support random tests as required.
• Collect market information / surveys for new products, benchmark and analyse competitors\’ new products.

Key candidate requirements:

• A technical qualification in a relevant Engineering discipline (such as HVAC/R, Mechanical Engineering, etc).
• At least 1 yrs experience in aftersales support role working with HVAC/R products & systems.
• Knowledge of refrigeration cycle; commercial refrigeration systems; VRF systems; Building Management Systems; EU regulations / directives related to air conditioning / refrigeration.
• Eligible to work in the UK and travel in the EU without restrictions (either now or in the future).
• Strong interpersonal and communications skills.
• Strong problem‑solving skills.
• Understanding of customer requirements.
• Presentation skills.
• Knowledge of Microsoft applications (Windows, Word, Excel, PowerPoint)