Service Engineer in Malvern

Your Responsibilities include, but are not limited to:

• • Carry out on-site services (commissioning/service/health check/breakdown/training) of products installed at customer locations.
  • Provide remote technical support for products via telephone, email, Teamviewer, MS Teams and other platforms.
  • Identify opportunities for repeat site service business at customer locations.
  • Identify and feedback any trends with the use or behavior of products through site services or remote technical support.
  • Resolving technical customer queries liaising with Sales/Quality/R&D/Product Management teams as necessary.
  • Assist with testing new product developments as required.
  • Assist with processing equipment returned for repair as required.
  • Feedback any updates in H&S practices required for site activities in target industries.
  • Provide VOC feedback to Product Management/Quality/Engineering teams for product enhancement or NPI purposes.

Position Requirements:

• Excellent communication skills.
• Technical electrical/electronic engineering background. A formal qualification is preferred.
• A sound, logical approach to learning and problem solving.
• Good understanding of industrial measurement equipment and measurement techniques.
• Experience servicing/repairing electrical equipment
• Good understanding of on-site health and safety requirements employed throughout target industries.
• Ability to safely work alone and with others as part of a team.
• Confident and calm telephone manner.
• Full Driving Licence.
• Good time management and planning skills.

Preferred Qualifications:

• A formal qualification in electronic engineering is preferred

Computer Skills:

• • Microsoft Office Excel, Word, Outlook, Sharepoint