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- Tasks: Provide technical support for HVACR products and deliver engaging presentations.
- Company: Leading global manufacturer of high-efficiency heating and cooling products.
- Benefits: Hybrid working options, competitive salary, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real impact in the HVACR industry.
- Qualifications: Technical qualification in Engineering and 2 years of aftersales support experience.
- Other info: Exciting role with travel opportunities across the UK and Europe.
The predicted salary is between 36000 - 60000 £ per year.
A new vacancy for a HVACR Technical Support Engineer - Aftersales with the UK division of a leading global manufacturer of high-efficiency heating and cooling products. The company is looking for a motivated and ambitious individual to provide technical aftersales support to distributors, consultants, and end users in the UK & across Europe.
The job will cover various aftersales services for products for customers, providing both office and on-site technical support, carrying out product demos & training, and delivering presentations. The HVACR Technical Support Engineer - Aftersales will be required to continuously develop his/her knowledge in the technical specification of the company's products.
Key responsibilities will include:
- Technical aftersales support to distributors, consultants, and end users.
- Respond to technical inquiries by e-mail or phone without any delays and attend site visits when required (around 5% travel).
- Submit reports for technical supports for site visits.
- Promote new refrigeration products.
- Introduction of new products highlighting the features and the benefits.
- Create presentations and enlighten the features and the benefits for customers/distributors.
- Calculate the products' performance and/or cost-saving benefits.
- Prepare company technical support documents.
- Propose ideas to improve technical documents for distributors.
- Create new service tools.
- Register subsidy schemes/certification programs.
- Register new products with national subsidy schemes, quality certification schemes, and other country requirements.
- Arrange and support random tests as required.
- Collect market information/surveys for new products, benchmark and analyse competitors' new products.
Key candidate requirements:
- A technical qualification in a relevant Engineering discipline (such as HVACR, Mechanical Engineering, etc).
- At least 2 years experience in an aftersales support (or related) role working with HVACR products & systems.
- Knowledge of refrigeration cycle; commercial refrigeration systems; VRF systems; Building Management Systems; EU regulations/directives related to air conditioning/refrigeration.
- Eligible to work in the UK and travel in the EU without restrictions (either now or in the future).
- Strong interpersonal and communications skills.
- Strong problem-solving skills.
- Understanding of customer requirements.
- Presentation skills.
- Knowledge of Microsoft applications (Windows, Word, Excel, PowerPoint).
HVAC Technical Support Engineer - Aftersales, Spares & Warranty employer: ETS Technical Sales
Contact Detail:
ETS Technical Sales Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HVAC Technical Support Engineer - Aftersales, Spares & Warranty
✨Tip Number 1
Network like a pro! Reach out to your connections in the HVACR industry and let them know you're on the hunt for a Technical Support Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your hands dirty with some practical experience. If you can, volunteer for projects or offer to help out in related roles. This not only boosts your CV but also gives you real-world insights that can impress potential employers during interviews.
✨Tip Number 3
Prepare for those interviews by brushing up on your technical knowledge and presentation skills. Be ready to discuss specific HVACR systems and how you've tackled challenges in the past. Show them you’re not just a candidate, but the right fit for their team!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications this way!
We think you need these skills to ace HVAC Technical Support Engineer - Aftersales, Spares & Warranty
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in HVACR and aftersales support. We want to see how your skills match the job description, so don’t be shy about showcasing your technical qualifications and relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you the perfect fit. We love seeing enthusiasm and a bit of personality, so let us know what excites you about working with us.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We’re looking for someone who can think on their feet and provide effective solutions, so share those success stories with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at ETS Technical Sales
✨Know Your Stuff
Make sure you brush up on your technical knowledge about HVACR systems and products. Be ready to discuss the refrigeration cycle, commercial refrigeration systems, and VRF systems in detail. This will show that you're not just familiar with the basics but can also dive deep into the specifics.
✨Practice Your Presentation Skills
Since the role involves creating presentations and delivering product demos, practice presenting your ideas clearly and confidently. You could even prepare a mock presentation on a product feature or benefit to showcase your skills during the interview.
✨Show Off Your Problem-Solving Skills
Be prepared to discuss past experiences where you've tackled technical issues or customer inquiries. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight how you effectively resolved problems.
✨Understand the Company and Its Products
Do your homework on the company and its range of high-efficiency heating and cooling products. Familiarise yourself with their latest offerings and any recent developments in the HVACR industry. This will help you ask insightful questions and demonstrate your genuine interest in the role.
