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- Tasks: Provide technical aftersales support and promote innovative HVAC products across Europe.
- Company: Leading global manufacturer of high-efficiency heating and cooling solutions.
- Benefits: Hybrid working options, competitive salary, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real impact in the HVAC industry.
- Qualifications: Technical qualification in Engineering and experience in HVAC/R aftersales support.
- Other info: Exciting role with travel opportunities and a focus on continuous learning.
The predicted salary is between 36000 - 60000 £ per year.
A new vacancy for a HVAC Engineer - Aftersales Support with the UK division of a leading global manufacturer of high-efficiency heating and cooling products. The company is looking for a motivated and ambitious individual to provide technical aftersales support to distributors, consultants, and end users in the UK & across Europe. The job will cover various aftersales services for products for customers, providing both office and on-site technical support, carrying out product demos & training, and delivering presentations.
The HVAC Engineer - Aftersales Support will be required to continuously develop his/her knowledge in the technical specification of the company's products. Responsibilities will include planning services for new products, instruction on servicing methods, and promoting new air-conditioning and refrigeration products.
Key responsibilities will include:- Technical aftersales support to distributors, consultants, and end users.
- Respond to technical inquiries by e-mail or phone without any delays and attend site visits when required (around 5% travel).
- Submit reports for technical supports for site visits.
- Promote new refrigeration products.
- Introduction of new products highlighting the features and the benefits.
- Create presentations and enlighten the features and the benefits for customers/distributors.
- Calculate the products' performance and/or cost-saving benefits.
- Prepare company technical support documents.
- Propose ideas to improve technical documents for distributors.
- Create new service tools.
- Register subsidy schemes/certification programs.
- Register new products with national subsidy schemes, quality certification schemes, and other country requirements.
- Arrange and support random tests as required.
- Collect market information/surveys for new products, benchmark and analyse competitors' new products.
- A technical qualification in a relevant Engineering discipline (such as HVAC/R, Mechanical Engineering, etc).
- At least 1 year experience in an aftersales support role working with HVAC/R products & systems.
- Knowledge of refrigeration cycle; commercial refrigeration systems; VRF systems; Building Management Systems; EU regulations/directives related to air conditioning/refrigeration.
- Eligible to work in the UK and travel in the EU without restrictions (either now or in the future).
- Strong interpersonal and communications skills.
- Strong problem-solving skills.
- Understanding of customer requirements.
- Presentation skills.
- Knowledge of Microsoft applications (Windows, Word, Excel, PowerPoint).
HVAC Engineer - Technical Aftersales Support employer: ETS Technical Sales
Contact Detail:
ETS Technical Sales Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HVAC Engineer - Technical Aftersales Support
✨Tip Number 1
Network like a pro! Reach out to your connections in the HVAC industry and let them know you're on the lookout for opportunities. Attend industry events or webinars to meet potential employers and make a lasting impression.
✨Tip Number 2
Show off your skills! Prepare a portfolio showcasing your technical expertise and any successful projects you've worked on. This will help you stand out during interviews and demonstrate your hands-on experience with HVAC systems.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by rehearsing common questions related to aftersales support and technical problem-solving. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Apply through our website! We’ve got loads of exciting roles waiting for you, and applying directly can give you an edge. Plus, it shows your enthusiasm for joining our team and working in the HVAC field.
We think you need these skills to ace HVAC Engineer - Technical Aftersales Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with HVAC/R products and aftersales support. We want to see how your skills match the job description, so don’t be shy about showcasing your technical qualifications and relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the HVAC industry and how you can contribute to our team. We love seeing enthusiasm and a bit of personality, so let us know what makes you tick!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers and distributors, make sure to highlight your strong interpersonal and communication skills in your application. We want to know how you handle inquiries and present technical information!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at ETS Technical Sales
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to HVAC systems and refrigeration cycles. Be ready to discuss specific products and their features, as well as any relevant EU regulations. This will show that you're not just familiar with the basics but can also dive deep into the technical aspects.
✨Practice Your Presentation Skills
Since the role involves creating presentations and delivering product demos, practice explaining complex concepts in a simple way. You might even want to prepare a mini-presentation about a product you’re passionate about. This will help you feel more confident during the interview.
✨Show Off Your Problem-Solving Skills
Think of examples from your past experience where you successfully resolved technical issues or improved processes. Be ready to share these stories, as they’ll demonstrate your ability to handle challenges in the aftersales support role.
✨Be Ready for Customer Scenarios
Prepare for questions that assess your understanding of customer requirements and how you would respond to technical inquiries. Think about how you would handle a difficult customer or a tricky technical question, as this will highlight your interpersonal skills and problem-solving abilities.
