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For Companies At a Glance
- Tasks: Provide technical aftersales support and promote innovative HVAC/R products.
- Company: Leading global manufacturer of high-efficiency heating and cooling solutions.
- Benefits: Hybrid working options, competitive salary, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real impact in the HVAC/R industry.
- Qualifications: Technical qualification in Engineering and experience in aftersales support.
- Other info: Exciting role with travel opportunities across the UK and Europe.
The predicted salary is between 36000 - 60000 £ per year.
A new vacancy for an Aftersales Engineer with the UK division of a leading global manufacturer of high-efficiency heating and cooling products. The company is looking for a motivated and ambitious individual to provide technical aftersales support to distributors, consultants, and end users in the UK & across Europe. The job will cover various aftersales services for products for customers, providing both office and on-site technical support, carrying out product demos & training, and delivering presentations. The Aftersales Engineer will be required to continuously develop his/her knowledge in the technical specification of the company's products.
Responsibilities will include:
- Technical aftersales support to distributors, consultants, and end users.
- Respond to technical inquiries by e-mail or phone without any delays and attend site visits when required (around 5% travel).
- Submit reports for technical supports for site visits.
- Promote new refrigeration products.
- Introduction of new products highlighting the features and the benefits.
- Create presentations and enlighten the features and the benefits for customers/distributors.
- Calculate the products' performance and/or cost-saving benefits.
- Prepare company technical support documents.
- Propose ideas to improve technical documents for distributors.
- Create new service tools.
- Register subsidy schemes/certification programs.
- Register new products with national subsidy schemes, quality certification schemes, and other country requirements.
- Arrange and support random tests as required.
- Collect market information/surveys for new products, benchmark and analyse competitors' new products.
Key candidate requirements:
- A technical qualification in a relevant Engineering discipline (such as HVAC/R, Mechanical Engineering, etc).
- At least 1 year experience in an aftersales support role working with HVAC/R products & systems.
- Knowledge of refrigeration cycle; commercial refrigeration systems; VRF systems; Building Management Systems; EU regulations/directives related to air conditioning/refrigeration.
- Eligible to work in the UK and travel in the EU without restrictions (either now or in the future).
- Strong interpersonal and communications skills.
- Strong problem-solving skills.
- Understanding of customer requirements.
- Presentation skills.
- Knowledge of Microsoft applications (Windows, Word, Excel, PowerPoint).
Aftersales Engineer - Air-Conditioning, Heating & Chillers employer: ETS Technical Sales
Contact Detail:
ETS Technical Sales Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Engineer - Air-Conditioning, Heating & Chillers
✨Tip Number 1
Network like a pro! Reach out to your connections in the HVAC/R industry and let them know you're on the hunt for an Aftersales Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge. Make sure you can confidently discuss refrigeration cycles, VRF systems, and any relevant EU regulations. We want you to shine when they ask about your experience!
✨Tip Number 3
Don’t forget to showcase your presentation skills! If you get the chance, bring along a mini-presentation about a product or service you’ve worked with. This will demonstrate your ability to communicate effectively and highlight your technical expertise.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Aftersales Engineer - Air-Conditioning, Heating & Chillers
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Engineer role. Highlight your experience with HVAC/R products and any relevant technical qualifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about aftersales support and how your background makes you a great fit for our team. Keep it engaging and personal – we love to see your personality!
Show Off Your Technical Skills: Since this role involves a lot of technical support, make sure to showcase your knowledge of refrigeration cycles and commercial systems. We want to know how you can help our customers and improve their experience with our products.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your documents!
How to prepare for a job interview at ETS Technical Sales
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to HVAC/R systems. Be ready to discuss the refrigeration cycle, commercial refrigeration systems, and any relevant EU regulations. This will show that you're not just interested in the role but also have a solid understanding of the products you'll be supporting.
✨Practice Your Presentation Skills
Since the role involves creating presentations and demonstrating products, practice delivering a short presentation on a relevant topic. This will help you feel more confident during the interview and showcase your ability to communicate complex information clearly.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled technical inquiries or resolved issues in past roles. Highlight your approach to problem-solving and how it benefited your previous employers. This will demonstrate your capability to handle the aftersales support responsibilities effectively.
✨Be Ready for Questions About Customer Interaction
Expect questions about how you understand customer requirements and provide support. Think of specific instances where you've successfully interacted with clients or distributors, and be prepared to discuss how you can apply those experiences in this new role.
