Through Life Support Coordinator

We have an exciting opportunity to join our Through Life Support team at ESCO Maritime Solutions based in Staffordshire. Due to our increasing presence in the marketplace and successful engagement with our customers, we are securing increasing business in our Through Life Support department. This success means we are looking to grow the team to ensure we continue to give world-class support to our customers around the globe.

The successful person will be joining an experienced, multi-disciplined, customer-facing team and will be expected to collaborate across all departments to ensure the customer needs are met. Often acting as the primary interface between the customer and business, you will have some technical and commercial acumen and be able to balance priorities, customer deliverables and business needs.

Role Purpose

To manage manufacturing and repair projects from RFQ to completion within agreed time, cost and performance targets. To manage, develop and grow the customer relationships as required.

Key responsibilities

• To be the primary customer contact for assigned projects, ensuring achievement of customer requirements along with meeting the business goals of schedule, quality and cost.
• Define and develop solutions that meet the customers’ needs (technical, cost, schedule, quality), providing technical and commercial justification and securing agreement from internal and external stakeholders for the appropriate outcomes with commercial agreement for delivery.
• Identify and secure the requirements across the business to successfully execute projects, liaising with the appropriate direct and indirect teams regarding resources and the Supply Chain department with regards to materials.
• Provide an interface between the customer, department and operations teams, ensuring a timely flow of accurate information (technical, cost, schedule, quality) in all directions, to enable effective delivery of customer needs with minimum disruption and impact.
• Deliver performance against agreed plans, identifying corrective actions as appropriate to ensure that cost, schedule, performance and any identified risks are managed to ensure that customer satisfaction is met, and communicating project status by preparing and presenting regular reports to key stakeholders, both internally and externally to ESCO.
• Create and grow a collaborative and synergistic relationship with assigned customers, identifying and maximising opportunities to grow the relationship and win new or follow-on business.
• Support the team by communicating a shared vision and creating a team environment that encourages people to support each other in working towards a common objective.
• Carry out other reasonable responsibilities and tasks relevant to the position.

Skills Required

• Experience within a manufacturing, operational project delivery or Through Life Support environment, with knowledge and practical experience of best practice Through Life Support Management techniques in a comparable role preferred.
• Ability to build effective relationships with both internal and external customers and key stakeholders and contribute effectively to a team and consistently promote teamwork.
• Ability to communicate effectively, both verbally and in writing with personnel at all levels of an organisation and liaise with both internal and external customers and key stakeholders.
• Ability to work on own initiative with a high level of self-motivation, possessing the skills and ability to deal with ambiguity, changing priorities and conflicting requirements.
• Excellent organisational skills, with the ability to effectively plan and prioritise workload.
• Strong project delivery skills, with excellent attention to detail and the ability to motivate and influence others to work to deadlines.
• Awareness and understanding of Health and Safety requirements and legislation.
• PC literate in Microsoft Office (Outlook, Word, Excel, PowerPoint) and Atlassian (JIRA, Confluence).

Qualifications Required

• Educated to a minimum HND level or equivalent in a relevant subject (electronics, electrics, mechanical).

Additional requirements

• Driving license required as travel to alternative locations in the UK and abroad to undertake occasional off-site activities may be required.
• Flexibility to work additional hours, including occasional weekends or out-of-hours, to support customer needs when necessary.

Note

All candidates must meet the security vetting requirements relevant to the role. For reasons of national security, applicants must be British nationals. Dual nationals may be permitted in exceptional circumstances.

ESCO Values

• Integrity: Always strives to do the right thing in the right way, valuing honesty, owning their own performance, aiming to do the best they can and demanding the same of others.
• Safety: Places a high priority on safety, aiming to protect themselves, their colleagues, their customers and everyone they interact with, at all times.
• Quality: Does not compromise on doing the best job possible, ensuring they are always meeting or exceeding the standards expected by ourselves, our customers and the authorities.
• Innovation: Striving for technical excellence in all their work, continuously looking for ways to improve the quality and performance of our products and processes and finding inventive ways to overcome challenges.
• Customer Service: Always puts the customer at the forefront of their thinking, looking to deliver on all promises and find ways to offer additional benefits.
• Teamwork: Values teamwork and collaboration to achieve both their own and their colleagues’ goals.