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- Tasks: Engage with clients, provide support, and assist with trading inquiries.
- Company: eToro is a global trading platform empowering users to invest and learn since 2007.
- Benefits: Enjoy hybrid work, BUPA medical cover, pension contributions, and fun perks like parties and birthday money.
- Why this job: Join a dynamic team, grow your career in finance, and make an impact in a collaborative environment.
- Qualifications: Degree-level education and 1+ years in a client-facing role; trading experience is a plus.
- Other info: Work in Canary Wharf, London, with a focus on flexibility and team spirit.
The predicted salary is between 36000 - 60000 £ per year.
Account Manager – Client Services
eToro is a trading and investing platform that empowers users to invest, share, and learn. Founded in 2007, our vision is a world where everyone can trade and invest simply and transparently. We have created a platform focused on collaboration and investor education, allowing users to view portfolios, interact, exchange ideas, discuss strategies, and share knowledge. With over 38 million users across 100 countries and available in 20 languages, we are a rapidly growing business with over 1,500 employees in 13 offices worldwide. Learn more about eToro here .
Role Summary
This opportunity involves joining a large Account Management Team, engaging with and nurturing relationships with existing eToro clients. Ideal for someone with 1-2 years of experience in a client-facing/support role seeking to advance their career within a global social trading and investment company.
Responsibilities:
- Provide high-quality trade and administrative support via phone, email, and live chat
- Attend client meetings with Senior Account Managers as needed
- Support clients using products including OTC derivatives, stocks, and investment options
- Gain knowledge of financial instruments such as stocks, options, futures, FX, cryptocurrencies, bonds, and commodities
- Assist clients in understanding P&L, margin requirements, order types, fees, and trade issues
- Offer execution-only trading services over the phone after training
- Help clients navigate the platform, understand features, and cross-sell relevant services
- Conduct daily market updates to inform clients of key developments
- Investigate and resolve trade disputes or escalations
Requirements
- Degree-level education in any discipline
- 1+ years of experience in a client-facing/support role
- Experience in trading, investment, FX payments, or similar is advantageous
- Interest in financial markets, trading, and global economic trends
- Excellent communication and interpersonal skills, capable of putting clients at ease
- Ability to understand client challenges and offer solutions
- Confidence in mental arithmetic and numerical reasoning
- Strong organizational skills and a team-oriented attitude
- Efficient management of client records and administrative tasks
Why Join Us?
We are an inclusive, social team based in Canary Wharf, London , working in a hybrid model of home and office. We value flexibility and autonomy. Our benefits include BUPA medical cover, 6% pension contribution, daily lunch allowance, recharge days, and other perks like parties, merchandise, birthday money, and more!
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Account Manager - Client Services & Retention employer: eToro
Contact Detail:
eToro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - Client Services & Retention
✨Tip Number 1
Familiarise yourself with eToro's platform and services. Understanding how their trading and investment options work will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of eToro on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be a great advantage during your application process.
✨Tip Number 3
Stay updated on current trends in financial markets and trading. Being knowledgeable about recent developments will allow you to engage in meaningful conversations during interviews and showcase your passion for the industry.
✨Tip Number 4
Prepare to discuss your previous client-facing experiences in detail. Think of specific examples where you successfully resolved client issues or improved their experience, as this will highlight your suitability for the Account Manager role.
We think you need these skills to ace Account Manager - Client Services & Retention
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client-facing roles, particularly any work related to trading or investment. Use keywords from the job description to demonstrate your fit for the Account Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for financial markets and your understanding of eToro's mission. Mention specific experiences where you've successfully supported clients and resolved issues, as this will resonate with the hiring team.
Showcase Communication Skills: In your application, emphasise your excellent communication and interpersonal skills. Provide examples of how you've effectively engaged with clients in previous roles, as this is crucial for the Account Manager position.
Highlight Relevant Education: If you have a degree, make sure to mention it prominently in your application. If your education is related to finance or business, explain how it has prepared you for a role in client services and retention at eToro.
How to prepare for a job interview at eToro
✨Know Your Financial Instruments
Familiarise yourself with various financial instruments such as stocks, options, and cryptocurrencies. Being able to discuss these confidently will show your interest in the industry and your readiness for the role.
✨Demonstrate Client-Centric Skills
Prepare examples from your past experiences where you successfully managed client relationships or resolved issues. Highlighting your communication and interpersonal skills will be crucial in showcasing your fit for a client-facing role.
✨Research eToro's Platform
Take the time to explore eToro's platform and understand its features. This knowledge will not only help you answer questions more effectively but also demonstrate your genuine interest in the company and its services.
✨Prepare for Market Updates
Stay updated on current market trends and recent developments in the financial world. Being able to discuss these topics during your interview will reflect your enthusiasm for the role and your proactive approach to staying informed.