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- Tasks: Be the go-to expert for Fusion Global Pay Plus, troubleshooting and solving production issues.
- Company: Join a leading firm focused on innovative payment solutions.
- Benefits: Competitive pay, flexible hours, and opportunities for professional growth.
- Other info: 12-month engagement with a focus on US business hours.
- Why this job: Make a real impact by resolving complex issues in a dynamic environment.
- Qualifications: Strong FGPP knowledge and hands-on configuration experience required.
The predicted salary is between 60000 - 80000 £ per year.
We are supporting our client in their search for an SME in Fusion Global Pay Plus. You will be the client's technical focal point for the client's FGPP in production, troubleshooting and solving issues in production. This is a 12-month engagement, and one key requirement is that candidates must be able to support US business hours.
Skills Required:
- Strong & proven FGPP issue/case analysis: triage, recreation, trace analysis, DB and GUI usage.
- Deep FGPP business and functional knowledge.
- Proven hands-on FGPP configuration experience: profiles and rules setup, not only setup design.
- Customer-facing experience: leading technical calls.
- Experience with FGPP (not only Classic GPP) from the last 3 years.
- Escalation Handling: Manage escalations from L2 for complex and advanced issues. Provide guidance and support for configuration changes needed to resolve issues.
- Issue Investigation: Identify root causes, recreate issues, analyse traces and provide immediate workarounds. Perform complex configurations to provide solutions. Use GUI, DB and traces to perform analysis. Understand FGPP core tables & fields (i.e. logical fields, xpath, object rules, profile_udfs, cache_refresh).
Fusion Global Pay Plus - SME employer: Etonwood
Contact Detail:
Etonwood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fusion Global Pay Plus - SME
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a role in Fusion Global Pay Plus. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those technical calls! Brush up on your FGPP knowledge and be ready to discuss your hands-on experience with configurations. We want to show potential employers that we can hit the ground running.
✨Tip Number 3
Don’t shy away from showcasing your problem-solving skills. Be ready to share examples of how you've tackled complex issues in the past, especially during customer-facing situations. This will highlight your ability to manage escalations effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for talented individuals who can support US business hours and bring their FGPP expertise to the table.
We think you need these skills to ace Fusion Global Pay Plus - SME
Some tips for your application 🫡
Show Off Your FGPP Skills: Make sure to highlight your experience with Fusion Global Pay Plus in your application. We want to see your hands-on configuration experience and how you've tackled issues in the past. Don't hold back on showcasing your technical prowess!
Be Customer-Focused: Since this role involves customer-facing interactions, let us know about your experience leading technical calls and managing escalations. We love candidates who can communicate effectively and provide top-notch support!
Detail Your Problem-Solving Approach: In your application, explain how you approach troubleshooting and issue investigation. We’re keen to understand your thought process when it comes to identifying root causes and providing solutions. Be specific about the tools and methods you use!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your details and get you in the running for this exciting opportunity!
How to prepare for a job interview at Etonwood
✨Know Your FGPP Inside Out
Make sure you brush up on your Fusion Global Pay Plus knowledge. Understand the core tables, fields, and how to perform complex configurations. Being able to discuss specific cases where you've successfully troubleshot issues will show your expertise.
✨Showcase Your Customer-Facing Skills
Since this role involves leading technical calls, prepare examples of your customer-facing experiences. Think about times when you managed escalations or provided guidance during complex issues. This will demonstrate your ability to communicate effectively with clients.
✨Practice Problem-Solving Scenarios
Anticipate questions that involve troubleshooting and issue investigation. Prepare to walk through your thought process on how you would identify root causes and recreate issues. This will highlight your analytical skills and hands-on experience.
✨Be Ready for Technical Questions
Expect in-depth questions about FGPP configuration and case analysis. Brush up on triage methods, trace analysis, and DB usage. Being able to articulate your approach to these technical aspects will set you apart from other candidates.