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- Tasks: Lead and enhance Eton College's visitor tours programme while driving commercial success.
- Company: Prestigious Eton College with a focus on premium visitor experiences.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Fast-paced role with potential for early interviews and application closure.
- Why this job: Shape unique visitor experiences and make a real impact in a historic institution.
- Qualifications: Strong leadership skills and experience in commercial management or tourism.
The predicted salary is between 30000 - 40000 £ per year.
The Tours Manager is responsible for the commercial performance, operational delivery and strategic development of Eton College’s visitor tours programme and associated retail activity. This is a revenue-generating leadership role focused on growing a premium visitor offer aligned with the Eton brand, driving visitor numbers and yield, and delivering an exceptional, consistently high-quality customer experience.
The role combines strong operational leadership with commercial acumen, marketing collaboration and retail management. The postholder will set and enforce customer service and performance standards, lead a flexible casual workforce, manage ticketing systems and supplier relationships, and identify opportunities to expand and enhance the visitor proposition. The role plays a key part in establishing a redefined visitor offer, shaping new visitor products and ensuring successful launch and ongoing commercial success.
Due to the needs of the school and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply.
Main Duties
- Commercial performance and growth: Own the commercial performance of tours and associated retail activities.
Tours Manager in Slough employer: Eton College
Contact Detail:
Eton College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tours Manager in Slough
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews! Research the company, understand their values, and think about how your experience aligns with their goals. We want you to walk in feeling confident and ready to impress!
✨Tip Number 3
Showcase your passion for the role! When you get the chance to chat with hiring managers, let your enthusiasm for the Tours Manager position shine through. We believe that genuine excitement can set you apart from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re here to help you land that dream job, so make sure you take advantage of every opportunity we offer!
We think you need these skills to ace Tours Manager in Slough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Tours Manager role. Highlight your experience in commercial performance and operational leadership, as these are key aspects of the job. We want to see how your skills align with our vision!
Showcase Your Customer Service Skills: Since delivering an exceptional customer experience is crucial, share specific examples of how you've excelled in customer service roles. We love to see candidates who can demonstrate their ability to lead a team in providing top-notch service.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make your achievements stand out. We appreciate straightforward communication that gets right to the heart of your qualifications.
Apply Early!: Don’t wait until the last minute to submit your application. We may interview candidates before the closing date, so get your application in through our website as soon as you can. We’re excited to hear from you!
How to prepare for a job interview at Eton College
✨Know Your Numbers
As a Tours Manager, you'll need to demonstrate your understanding of commercial performance. Brush up on key metrics related to visitor numbers and revenue generation. Be ready to discuss how you've previously driven growth in similar roles.
✨Showcase Your Leadership Skills
This role requires strong operational leadership. Prepare examples of how you've successfully led teams, managed casual workforces, and enforced performance standards. Highlight your ability to motivate and inspire others to deliver exceptional customer experiences.
✨Understand the Eton Brand
Familiarise yourself with Eton College's values and brand identity. Think about how you can align the visitor tours programme with these principles. During the interview, share ideas on how to enhance the visitor proposition while staying true to the brand.
✨Be Ready for Strategic Thinking
The role involves strategic development of the tours programme. Prepare to discuss your approach to identifying opportunities for expansion and enhancement. Bring examples of past initiatives where your strategic thinking led to successful outcomes.