Hospitality & Events Manager

Overview

Responsibilities

• Manage and organise the delivery of all non-core catering from Bekynton but across the whole site, to include those events associated with sports fixtures (internal and external).
• Ensure we achieve high level of standards in all areas of work.
• Organise staff rotas allocating duties in accordance to the needs of the business for the hospitality team.
• Ensure uniform and appearance of yourself and your team meet company specifications at all times.
• Adhere to all current Food Safety and Health and Safety across all aspects of the business, especially allergens management and promote a safe and hygienic environment.
• Organise your team to ensure all tasks are completed to specification and within set targets providing support and assistance where required.
• Ensure all preparation for functions is completed well ahead of any event.
• Liaise with clients pre and post event.
• Undertake staff briefings prior to every function.
• Induct new and casual staff.
• Undertake all necessary administration – e-mail answering, calendar entries, function sheets, costings, stock-taking.
• Ensure all areas that we are required to operate in are clean and tidy before clients enter and left clean and tidy after the event.
• Comply with COSHH regulations using chemicals safely and effectively.
• Develop effective partnership with duty managers and colleagues including daily communications and to provide reciprocal support.
• Promote a good company image to customers and guests by using positive customer service practices and to promote a friendly working relationship with colleagues.
• Develop and motivate your team to ensure unit standards are maintained.
• Receive any training as and when required in order to maintain and develop standards.
• Attend to any reasonable request by management.
• Assist as required in Bekynton with our core catering commitment.
• Report any incident of accident, fire, theft, loss, damage and take action as may be appropriate or possible.
• Support the duty manager to evacuate the unit, in accordance to fire regulations and procedures.
• Attend meetings and courses and training days as required. Covering from during holidays, sickness and any other absences.
• Assist with Summer Schools as directed.
• Undertake occasional duties outside the normal routine but within the scope of the position and the department\’s activities.
• All employees of Eton College are also expected to: Develop a good understanding of safeguarding procedures, given all positions at Eton are classed as \’regulated activity\’; Demonstrate a commitment to safeguarding and promoting the welfare of children. This includes but is not limited to completing safeguarding training as required, complying with all safeguarding procedures and ensuring any safeguarding updates issued by the College are read and understood. Understand and comply with procedures and legislation relating to confidentiality; Display a commitment to and promotion of equality, diversity and inclusion.

Qualifications

• To be successful in this role, the incumbent should have:
• Previous management experience within a hospitality or similar environment;
• Customer service experience;
• A relevant catering qualification would be desirable (NVQ Level 2);
• A clear understanding of Health and Safety legislation;
• A clear understanding of Food Hygiene legislation;
• Good working knowledge of Microsoft Word, Outlook and Excel;
• The ability to lead and motivate a team;
• The ability to communicate effectively with customers, clients and staff;
• A calm, professional manner with strong communication and interpersonal skills;
• A passion for delivering high standards in food, service, and customer care.
• The ability to manage food allergens in accordance with the school\\\’s processes and procedures.

Desirable / You may also enjoy this role if you:

• Have a flexible approach to work and a \’can do\’ attitude;
• Have the ability to work well under pressure in a fast-paced environment;
• Enjoy working as part of a team and you are happy to get stuck in and support your colleagues;
• Ability to come up with creative solutions to problems.

Benefits and working arrangements

Eton College offers a wide range of benefits, including an 11% employer contribution to your pension (with 4.9% employee contribution), Employee Assistance Programme, enhanced Maternity / Paternity scheme, a cycle to work scheme, subsidised lunches during term time, free or heavily discounted access to the College\\\’s sport and leisure facilities and discounts at local retailers and businesses. Your working hours will be 42.5 hours per week. You will be working 5 days a week (including evenings and weekends). You will be working 46 weeks per year (34 weeks term time, 6 weeks summer schools and 6 weeks paid annual leave). You will be paid over 12 months.