Hospitality and Events Manager

Bekynton is the central catering facility in Eton College, predominantly catering for breakfast, lunch, and supper for all the boys of 12 out of the 25 boarding houses. Bekynton currently serves around 15,000 meals per week over 37 weeks per year, equalling 555,000 meals per annum and growing! Bekynton also prepares and delivers 32,000 packed meals for sports events around the campus, 9,500 hot and cold sports teas each year, and has catered in 64 differing venues around Eton. Many community events are catered for, including House Events, Eton Action Fair, and other events requiring catering.

As Hospitality & Events Manager, you will pro-actively lead the Eton College Hospitality team, driving high standards and excellent customer feedback. This is a hands-on role ensuring that the services provided meet the standards required by Eton College.

Benefits

• 11% employer contribution to your pension (with 4.9% employee contribution)
• Employee Assistance Programme
• Enhanced Maternity / Paternity scheme
• Cycle to work scheme
• Subsidised lunches during term time
• Free or heavily discounted access to the College's sport and leisure facilities
• Discounts at local retailers and businesses

Main Duties

• Manage and organise the delivery of all non-core catering from Bekynton across the whole site, including events associated with sports fixtures.
• Ensure high standards in all areas of work.
• Organise staff rotas allocating duties according to business needs.
• Ensure uniform and appearance of yourself and your team meet company specifications.
• Adhere to all current Food Safety and Health and Safety regulations.
• Organise your team to ensure all tasks are completed to specification and within set targets.
• Liaise with clients pre and post event.
• Undertake staff briefings prior to every function.
• Induct new and casual staff.
• Undertake necessary administration tasks.
• Ensure all areas are clean and tidy before and after events.
• Comply with COSHH regulations.
• Develop effective partnerships with duty managers and colleagues.
• Promote a good company image through positive customer service practices.
• Develop and motivate your team to maintain unit standards.
• Receive training as required to maintain and develop standards.
• Attend to any reasonable request by management.
• Assist in Bekynton with core catering commitments.
• Report incidents of accident, fire, theft, loss, or damage.
• Support the duty manager to evacuate the unit in accordance with fire regulations.
• Attend meetings, courses, and training days as required.
• Assist with Summer Schools as directed.
• Undertake occasional duties outside the normal routine.

All employees of Eton College are expected to:

• Develop a good understanding of safeguarding procedures.
• Demonstrate a commitment to safeguarding and promoting the welfare of children.
• Understand and comply with confidentiality procedures and legislation.
• Display a commitment to equality, diversity, and inclusion.

Working Pattern

Your working hours will be 42.5 hours per week, working 5 days a week (including evenings and weekends) for 46 weeks per year (34 weeks term time, 6 weeks summer schools, and 6 weeks paid annual leave).

The Ideal Candidate

• Previous management experience within a hospitality or similar environment.
• Customer service experience.
• A relevant catering qualification (NVQ Level 2) is desirable.
• A clear understanding of Health and Safety legislation.
• A clear understanding of Food Hygiene legislation.
• Good working knowledge of Microsoft Word, Outlook, and Excel.
• The ability to lead and motivate a team.
• Effective communication skills with customers, clients, and staff.
• A calm, professional manner with strong interpersonal skills.
• A passion for delivering high standards in food, service, and customer care.
• The ability to manage food allergens in accordance with school processes.

You may also enjoy this role if you:

• Have a flexible approach to work and a can-do attitude.
• Can work well under pressure in a fast-paced environment.
• Enjoy working as part of a team and supporting colleagues.
• Can come up with creative solutions to problems.

About The College

Eton College is an equal opportunities employer, seeking applications from suitable candidates from all backgrounds. We are dedicated to creating an environment that values individuality and difference, celebrating diversity among staff and pupils.

If you have any queries about the application process, the Recruitment Team will be happy to help. Should you require any reasonable adjustments to enable you to apply online, please contact us.

DISCLOSURE CHECKS

Eton College is committed to safeguarding and promoting the welfare of children. Applicants must be willing to undergo child protection screening appropriate to the post, including reference checks with past employers and an Enhanced Disclosure from the Disclosure and Barring Service.