Cleaning Duty Manager

Our Cleaning Duty Managers are fundamental to ensuring that our school buildings, boarding houses and public areas are kept clean, tidy and inviting. Working on a rota pattern which covers 7 days per week, the Cleaning Duty Managers are responsible for troubleshooting problems that arise, organising short-term cover at times when the Workforce Planner is not on duty, building and maintaining close working relationships with Dames and other key stakeholders to ensure that their needs are being met, and working with the Head of Housekeeping and Central Cleaning and the Housekeeping and Central Cleaning Supervisors to identify areas for improvement in our cleaning service.

Benefits

• A generous pension scheme with an 11% employer contribution (4.9% employee contribution)
• Salary exchange for pensions and private healthcare
• A confidential Employee Assistance Programme
• Enhanced family-friendly pay
• A cycle to work scheme
• Subsidised lunches during term time
• Free or significantly discounted access to the College’s excellent sport and leisure facilities
• Discounts with local retailers and businesses

Main Duties

• Building and maintaining positive and constructive working relationships with Dames, Heads of Department and other key stakeholders to ensure that their needs are being met.
• Working closely with the Domestic Bursar and the Housekeeping and Cleaning Supervisors to address any feedback.
• Troubleshooting any emergencies/problems which arise, where relevant working in conjunction with the Housekeeping Supervisors and the Workforce Planner regarding any staffing considerations to resolve those problems.
• Ensuring that the Housekeeping and Cleaning Team are meeting the required standards and SLAs (including COSHH standards) and that there is consistency across the school.
• Organising cover to address emergencies and short-term cover issues when the Workforce Planner is not on duty.
• Supporting the Housekeeping and Cleaning Supervisors to deal with issues within their team as required.
• Supporting the induction, training and monitoring of new housekeeping/cleaning staff.
• Supporting the Domestic Bursar in managing employee relations issues as required.
• Supporting the Domestic Bursar to conduct and manage performance reviews and appraisals.
• Working with the Workforce Planner to identify any deficiencies in workforce or resource, and suggest training requirements.
• Supporting delivery of training and refreshers as requested and required by law and College policy.
• Identifying ways in which the cleaning and housekeeping provision across the school can be improved.
• Being flexible to work across the cleaning and housekeeping operation in the College as required.
• Undertaking any other reasonable duties to help facilitate the smooth running of cleaning and housekeeping services within the Boarding Houses.

All employees of Eton College are also expected to:

• Develop a good understanding of safeguarding procedures.
• Demonstrate a commitment to safeguarding and promoting the welfare of children.
• Understand and comply with procedures and legislation relating to confidentiality.
• Display a commitment to and promotion of equality, diversity and inclusion.

The Ideal Candidate

• Proven supervisory experience within a housekeeping or cleaning team, ideally within a hospitality environment.
• Demonstrable relationship building skills, combined with a desire to provide excellent customer service at all times.
• Excellent communication skills – both verbal and written.
• High levels of resilience combined with a problem-solving ability.
• Willingness to undertake cleaning as required.

You may enjoy this role if:

• You have a flexible approach to work and a ‘can do’ attitude.
• You have great attention to detail and take pride in your work.
• You enjoy working as part of a team and are happy to support your colleagues.
• You’re able to work unsupervised and use your own initiative.
• You have good time management skills and the ability to prioritise.

Working Pattern

This role is a permanent position working 52 weeks a year. Our two Cleaning Duty Managers work a rotating shift pattern of four days on and four days off throughout the year. The normal working day is 7am to 6.30pm, with one unpaid hour for lunch. You will be entitled to 28 days holiday, 3 of these days will need to be reserved for the Christmas shut down period. You are also entitled to 8 bank holidays.

About The College

We are an equal opportunities employer and are seeking applications from suitable candidates from all backgrounds. We are dedicated to creating and sustaining an environment that values individuality and difference and celebrates the diversity of both staff and pupils.

DISCLOSURE CHECKS

Eton College is committed to safeguarding and promoting the welfare of children, and applicants must be willing to undergo child protection screening appropriate to the post.