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- Tasks: Lead and inspire your team while creating unforgettable experiences for guests.
- Company: Join the vibrant ETM Group, a top hospitality brand in London.
- Benefits: Generous salary, half-price food and drinks, and access to wellness support.
- Why this job: Make a real impact in hospitality while developing your leadership skills.
- Qualifications: Proven experience in high-quality venues and a passion for service excellence.
- Other info: Enjoy a supportive team culture with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
The General Manager role is about leading, developing, and coaching your team as well as creating memorable experiences for team members and guests alike. If this sounds like you then get in touch!
WHY WORK FOR ETM?
- Generous salary package (Based on experience)
- Half price food and drinks at any ETM Group venue, for you and up to 5 friends - any day, any time.
- 48 hours per week contract
- Free counselling, legal advice and access to hardship grants through our 24/7 employee helpline
- Membership of Wagestream, which allows you to access up to 40% of your earnings between pay dates
- 24/7 access to a doctor via phone or webcam
- An extra day of holiday added to your allowance each year you're with us, up to 5 extra days (this is after 2 years service)
- Generous employee referral scheme.
- Discounted gym memberships and classes across London
- Money off your shopping at many high street stores
ABOUT US
ETM Group is a London based hospitality group with a rich collection of bars, restaurants and classic British pubs. We are all about quality, personality and memorable experiences for our guests. Being part of our ETM family you must live by our EPIC values of Excellence, Passion, Integrity and Challenge, and you must be able to transmit these within the team.
ABOUT YOU
We are looking for an experienced General Manager who will be responsible for building the business and ensuring the smooth operational running of the venue as well as the management and development of your team. Creating an outstanding guest experience will be at the heart of what you do every day, so it's important that you share our beliefs and standards for excellence.
The ideal General Manager will have:
- A track record of exceptional performance in a high-quality venue.
- A drive for service excellence
- The ability to work autonomously as well as effectively alongside our head office operations team
- A passionate and inspiring attitude
- A strong grasp of day to day and annual financial aspects of the business
- A passion for the training and development of your team
- A forward thinking focus and a desire to build the business
We know hospitality can be hard work, but it's very rewarding! As part of the ETM family, we always pull together with smiles on our faces. Why not check us out on social media? Search @ETMCollectionldn and @Sport_ldn on Facebook, Instagram or LinkedIn and find out what it's like to work with us.
ETM are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
General Manager - Hat and Tun employer: ETM
Contact Detail:
ETM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager - Hat and Tun
✨Tip Number 1
Get to know the company culture! Before your interview, check out ETM's social media and website. Understanding their EPIC values will help you connect with the team and show that you're a great fit.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or improved guest experiences. This will help you demonstrate your passion and ability to inspire others during the interview.
✨Tip Number 3
Be ready to discuss financials! Brush up on your knowledge of day-to-day operations and annual budgets. Showing that you can manage the business side will impress the hiring team at ETM.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the ETM family directly!
We think you need these skills to ace General Manager - Hat and Tun
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for hospitality shine through! We want to see how you embody our EPIC values of Excellence, Passion, Integrity, and Challenge. Share specific examples that highlight your enthusiasm for creating memorable experiences.
Tailor Your CV: Make sure your CV is tailored to the General Manager role. Highlight your experience in high-quality venues and any achievements that demonstrate your drive for service excellence. We love seeing how you've built and developed teams in the past!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you're the perfect fit for ETM. Be personal and engaging, and don’t forget to mention how you can contribute to our mission of providing outstanding guest experiences. We want to get to know the real you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at ETM!
How to prepare for a job interview at ETM
✨Know Your EPIC Values
Before the interview, make sure you understand ETM's EPIC values: Excellence, Passion, Integrity, and Challenge. Think of examples from your past experiences that demonstrate how you've embodied these values in your work. This will show that you align with their culture and are ready to lead by example.
✨Showcase Your Leadership Skills
As a General Manager, you'll be leading a team, so be prepared to discuss your leadership style. Share specific instances where you've successfully developed and coached your team members. Highlight any strategies you've used to create a positive and productive work environment.
✨Prepare for Operational Questions
Expect questions about the day-to-day operations of a venue. Brush up on your knowledge of financial management, service excellence, and operational efficiency. Be ready to discuss how you would handle challenges and ensure smooth operations while maintaining high standards.
✨Create a Memorable Guest Experience
Since creating outstanding guest experiences is key, think of innovative ideas you've implemented in previous roles. Be ready to share how you would enhance the guest experience at Hat and Tun, and how you plan to instil this focus within your team.