At a Glance
- Tasks: Lead a vibrant bar and restaurant, shaping guest experiences and mentoring a dynamic team.
- Company: Join ETM Group, a leader in London's premium hospitality scene.
- Benefits: Enjoy competitive pay, discounts, healthcare, and generous annual leave.
- Other info: Access to training opportunities and a supportive work environment.
- Why this job: Be at the forefront of hospitality, driving high-energy experiences and exceptional service.
- Qualifications: Proven leadership in hospitality, financial acumen, and a passion for food and sports.
The predicted salary is between 38250 - 46750 £ per year.
Broadwood is a contemporary bar and restaurant in the heart of the City of London, offering a high-energy, sport-led experience, vibrant atmosphere, and a strong focus on exceptional service. Being part of Sport London within ETM Group, Broadwood delivers a premium concept, combining live sport, quality food, and a dynamic drinks offering with an engaging guest experience.
As part of ETM Group, Broadwood sits within a portfolio known for operational excellence, people development, and some of London's most distinctive hospitality venues.
Role overview:
At ETM Group, being a General Manager is both a privilege and a leadership pursuit. You're not just overseeing service - you're shaping the entire guest experience, mentoring a diverse team of hospitality professionals, and representing a brand that defines premium through our EPIC values. Across our two distinct business areas - ETM Collection and ETM Sport London - our General Managers lead from the front. Whether delivering refined rooftop dining and elevated guest experiences within the Collection, or driving high-energy, high-volume occasions in our iconic Sport London venues, you are the architect of culture, performance, and atmosphere in your space.
We place our venues in the hands of inspiring leaders. As General Manager, you'll operate with the autonomy of an entrepreneur, supported by the strength, infrastructure, and expertise of a group renowned for delivering premium hospitality at scale. From curating exceptional dining experiences to leading match-day moments, you'll do so with elevated operational standards, commercial focus, and the creative freedom to make your venue truly your own. If you're driven by people, performance, and the pursuit of excellence, this is an opportunity to lead at the forefront of London's hospitality scene.
Company Benefits:
- Competitive industry pay (based on salary & Tronc)
- Guaranteed 48 hours per week contract
- 50% discount for you and up to 5 friends at any of our venues
- 5.6 weeks paid annual leave
- Pension
- Healthcare Plan
- Quarterly Bonus Scheme
- Generous employee referral scheme
- Discounted shopping at many high street stores
- Cycle to work scheme
- Access to Stream for better money management
- Access to the award winning Hospitality Action Charity, offering an Employee Assistance Program
- Group wide Learning and Development opportunities
- Complementary hot drinks in your venue
- Complementary meal on shift
- Your birthday lunch is on us
The ideal candidate will present:
- Proven Experience: You have significant experience as a General Manager or in a senior management role in the hospitality industry, ideally within high-end and fast-paced establishments.
- Leadership Skills: You're a natural leader with a passion for developing and motivating your team.
- Financial Acumen: You have a solid understanding of restaurant financials and can manage budgets effectively.
- Guest-centred Approach: You always put the guest experience first, with a keen eye for detail and a commitment to excellence.
- Problem-Solving Ability: You thrive in a fast-paced environment, with the ability to think on your feet and resolve challenges efficiently.
- Passion for Food & Drink: You have a deep appreciation for modern British cuisine and crafted beverage trends.
- A Hands-On Approach: You're not afraid to get stuck in with the team and lead by example.
- Sports lover: You understand your sports events calendar and share passion for sports with your team and guests.
About Us:
ETM Group is a leading London hospitality business, home to a collection of premium restaurants, bars, and iconic sports venues. Through our portfolio of standout London venues across ETM Collection and ETM Sport London, we deliver exceptional food, drink, entertainment, and guest experiences across the capital. From elevated rooftop dining to high-energy match-day occasions, our venues are united by a commitment to quality, innovation, and memorable hospitality. At the heart of our success are our people, guided by our EPIC values: Excellence, Passion, Integrity, and Challenge. ETM Group are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
Broadwood - London employer: ETM
ETM Group is an exceptional employer, offering a vibrant work culture that thrives on energy and excellence in the heart of London’s hospitality scene. As a Floor Manager, you will benefit from competitive pay, generous employee discounts, and extensive growth opportunities within a supportive team environment that values your contributions. With a commitment to employee well-being and development, including access to learning resources and a strong focus on delivering memorable guest experiences, ETM Group stands out as a rewarding place to build your career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Broadwood - London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like ETM. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to ETM
Don't be shy about reaching out to ETM directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Broadwood - London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about ETM and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at ETM
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
