At a Glance
- Tasks: Drive pre-booked sales and enhance guest experiences at iconic venues.
- Company: Join ETM Group, a dynamic leader in London's hospitality scene.
- Benefits: Enjoy competitive pay, 50% venue discounts, and extra holiday days.
- Other info: Opportunities for growth in a vibrant, collaborative environment.
- Why this job: Be part of a passionate team delivering unforgettable events and experiences.
- Qualifications: Experience in hospitality sales and strong client relationship skills.
The predicted salary is between 35000 - 45000 £ per year.
Are you a driven sales professional with a passion for hospitality and delivering unforgettable guest experiences? ETM Group, one of London's most dynamic hospitality brands, is seeking an exceptional Senior Sales Executive to drive pre-booked sales and commercial performance at one of our premium venues. This is an exciting opportunity to play a key role in delivering revenue growth while representing a brand known for its iconic venues, premium experiences and bold ambition.
As the Senior Sales Executive, you will be responsible for maximising pre-booked sales through strategic planning, proactive business development and exceptional client relationship management. You will play a critical role in converting enquiries into bookings, delivering seamless events, and ensuring every guest experience reflects the high standards ETM Group is known for. Working closely with the Head of Sales and wider venue teams, you will help deliver the venue's overall sales and profit targets while championing our EPIC values of Excellence, Passion, Integrity and Challenge.
WHY WORK FOR ETM
- Competitive salary package
- 50% discount at any ETM Group venue, for you and up to 5 friends
- Your birthday lunch in one of our venues is on us
- Free counselling, legal advice, and access to hardship grants through our 24/7 employee helpline
- Membership of Wagestream, allowing you to access up to 40% of your earnings between pay dates
- An extra day of holiday added to your allowance each year you're with us, up to 5 extra days (after 2 years service)
- Private medical health plan available
- We are members of the award-winning Hospitality Action service
- Group-wide Learning and Development opportunities
- Clear progression opportunities within one of London's most exciting hospitality groups
ABOUT US
ETM Group operates some of London's most iconic and stylish hospitality venues, from premium pubs and modern bars to stunning rooftop terraces and high-end restaurants. We are passionate about delivering exceptional guest experiences and creating vibrant destinations where people come together to celebrate, socialise and connect. Being part of the ETM family means living by our EPIC values of Excellence, Passion, Integrity and Challenge, and bringing these values to life through every guest interaction and team collaboration.
ABOUT THE ROLE
As Senior Sales Executive, you will be responsible for driving the venue's pre-booked sales performance across a wide range of events including corporate bookings, private dining, birthdays, social celebrations and key seasonal events such as Christmas. You will create and execute a strategic sales plan to maximise bookings, proactively generate new business opportunities, and build strong relationships with corporate and consumer clients. This role is both strategic and hands-on - managing enquiries, converting opportunities into confirmed bookings, hosting client show rounds and ensuring the seamless delivery of events through collaboration with operational teams. You will also play an important role in managing the venue's sales systems and reporting, ensuring accurate pipeline management and maximising sales opportunities through effective use of CRM tools and reservation systems.
ABOUT YOU
- Hospitality sales experience: Proven experience in a hospitality, events or venue sales role is highly advantageous.
- Sales expertise: A track record of achieving and exceeding sales targets, particularly in pre-booked revenue and events.
- Client relationship management: Skilled at building long-term relationships with corporate and private clients.
- Commercial awareness: Able to identify opportunities to drive additional revenue through upselling and strategic event planning.
- Communication skills: Exceptional verbal and written communication skills with the confidence to present proposals and negotiate agreements.
- Customer experience focus: Passionate about delivering exceptional service and ensuring every guest experience exceeds expectations.
- Systems knowledge: Experience using CRM and reservations systems such as Collins and OpenTable is highly desirable.
- Proactive mindset: A motivated self-starter who thrives in a fast-paced hospitality environment and enjoys both reactive and proactive sales activity.
- Team collaboration: A positive and collaborative team player who works closely with venue and central teams to deliver commercial success.
WORK SOMEWHERE EPIC
At ETM Group, we believe great venues are built by great people. If you're commercially driven, passionate about hospitality and ready to take the next step in your sales career, we'd love to hear from you. Join us and be part of a growing hospitality group where ambition, creativity and exceptional experiences come together. ETM Group are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
Senior Sales Executive - London, EC1N 8HX employer: ETM Group
ETM Group is an exceptional employer that champions a vibrant work culture, offering competitive salaries and a range of benefits including generous discounts at our venues, private medical plans, and opportunities for personal growth through ongoing learning and development. Located in the heart of London, we pride ourselves on delivering unforgettable guest experiences while fostering a collaborative environment where your contributions are valued and recognised, making it an ideal place for passionate sales professionals to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Sales Executive - London, EC1N 8HX
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like ETM Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to ETM Group
Don't be shy about reaching out to ETM Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Senior Sales Executive - London, EC1N 8HX
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about ETM Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at ETM Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
