At a Glance
- Tasks: Lead the reception team and create unforgettable guest experiences at a premium rooftop restaurant.
- Company: Join Wagtail, a top-notch venue in London's vibrant hospitality scene.
- Benefits: Enjoy competitive pay, career growth, and a dynamic work environment.
- Other info: Opportunity to develop your career within a renowned hospitality group.
- Why this job: Be the face of exceptional service and make a lasting impression on guests.
- Qualifications: Strong organisational skills and a passion for hospitality are essential.
The predicted salary is between 31500 - 38500 £ per year.
Reception Manager - London Wagtail is a premium rooftop restaurant and bar in the heart of the City of London, offering a refined dining experience, elegant atmosphere, and a strong focus on exceptional service.
Set across multiple terraces with striking views of London's skyline, Wagtail delivers modern British cuisine alongside a curated drinks offering, creating a sophisticated and memorable guest experience.
As part of ETM Collection within ETM Group , Wagtail sits within a portfolio recognised for operational excellence, people development, and some of London's most distinctive hospitality venues.
Role
Overview: At ETM Group, being a Reception Manager is a key guest-facing leadership role within our premium hospitality environments.
You're not just managing bookings - you're shaping the guest journey from the very first interaction, ensuring a seamless, polished, and memorable arrival experience that reflects our EPIC values.
Across our ETM Collection venues - from rooftop restaurants to refined dining spaces - our Reception Managers play a vital role in delivering an exceptional front-of-house experience.
You will oversee reservations, manage guest flow, and ensure every interaction is handled with professionalism, warmth, and attention to detail.
Working closely with your General Manager and wider management team, you will take ownership of the reception operation, including team leadership, booking management, and guest relations.
This is a hands-on role where you will lead from the front, support your team, and ensure the reception area operates with efficiency and precision at all times.
If you are highly organised, guest-focused, and passionate about delivering outstanding first impressions, this is an opportunity to grow within one of London's leading hospitality groups.
Company
Benefits: * Competitive industry pay (based on salary
Reception Manager - London, EC4N 7HR employer: ETM Group
ETM Group is an exceptional employer that prioritises its people, offering a vibrant work culture where leaders are nurtured and encouraged to thrive. With a commitment to professional growth through extensive learning and development opportunities, employees enjoy a generous salary package, guaranteed service charge share, and enticing perks like a 50% discount, all within a dynamic restaurant environment that values Excellence, Passion, Integrity, and Challenge.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager - London, EC4N 7HR
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like ETM Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to ETM Group
Don't be shy about reaching out to ETM Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Manager - London, EC4N 7HR
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about ETM Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at ETM Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
