At a Glance
- Tasks: Be the welcoming face of our venue and create memorable experiences for guests.
- Company: Join ETM Group, a vibrant hospitality family in London.
- Benefits: Flexible hours, half-price food for you and friends, and access to earnings before payday.
- Other info: Join a supportive team with opportunities for growth and a focus on well-being.
- Why this job: Make a real impact by delivering exceptional guest service in a fun environment.
- Qualifications: Experience in hospitality, excellent communication skills, and a passion for guest satisfaction.
The predicted salary is between 21816 - 21816 £ per year.
Are you a stand-out Receptionist ready to tackle something new? Do you have a warm and welcoming personality and love meeting new people? If so, we want you!
WHY WORK FOR ETM?
- Flexible working hours
- Guaranteed share of service charge increase after 6 months of employment
- Half price food and drinks at any ETM Group or Maven Leisure venue, for you and up to 5 friends - any day, any time!
- Your birthday lunch in your venue is on us
- Free counselling, legal advice and access to hardship grants through our 24/7 employee helpline
- Membership of Wagestream, which allows you to access up to 40% of your earnings between pay dates
- Generous employee referral scheme: £400-£1000
- Money off your shopping at many high street stores
ABOUT US
ETM Group is a London based hospitality group with a rich collection of bars, restaurants and classic British pubs. We are all about quality, personality and memorable experiences for our guests. Being part of our ETM family you must live by our EPIC values of Excellence, Passion, Integrity and Challenge, and you must be able to transmit these within the FOH team.
ABOUT YOU
We are looking for an experienced and passionate Receptionist to be the welcoming face of the venue and help to create great experiences for our guests. During service you will take care of all guests as they arrive, and ensure smooth and efficient seating. You'll also assist in handling administration and incoming calls and will be responsible for dealing with enquiries alongside the management/events team.
The ideal Receptionist will have:
- Fantastic guest service skills
- Experience working in a quality, busy hospitality environment
- The ability to lead a team
- A keen eye for detail and immaculate presentation
- Excellent communication skills
- The ability to forge strong links and build relationships with all guests
- A love for 'wow'ing the guest and going the extra mile
- Knowledge of Opentable reservation system
We know hospitality can be hard work, but it's very rewarding! As part of the ETM family, we always pull together with smiles on our faces. Why not check us out on social media? Search @ETMCollectionldn and @Sport_ldn on Facebook, Instagram or LinkedIn and find out what it's like to work with us.
ETM are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
The basic hourly rate for this role is £10.50. You will also earn a share of service charge, which is distributed to all staff through a Tronc Point system. We cannot guarantee exact service charge amounts, but the advertised hourly rate is a fair indication of average hourly salary for this role, including base rate and tronc.
Receptionist Floor Based - London, EC1Y 4SA employer: ETM Group
ETM Group is an exceptional employer located in the heart of London, offering a vibrant work culture that prioritises employee well-being and growth. With flexible working hours, generous benefits like half-price food and drinks, and access to a 24/7 employee helpline, we ensure our team feels valued and supported. Join us to be part of a passionate family that thrives on excellence and memorable guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist Floor Based - London, EC1Y 4SA
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like ETM Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to ETM Group
Don't be shy about reaching out to ETM Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist Floor Based - London, EC1Y 4SA
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about ETM Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at ETM Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
