At a Glance
- Tasks: Welcome guests and create a memorable first impression in a vibrant hospitality setting.
- Company: Join ETM Group, a leading London hospitality business with a focus on quality and innovation.
- Benefits: Enjoy competitive pay, discounts, paid leave, and opportunities for personal growth.
- Other info: Work in a fun environment with great perks and a supportive team culture.
- Why this job: Be the face of exceptional guest experiences and grow within a dynamic team.
- Qualifications: Experience in front-of-house roles and a passion for hospitality are essential.
The predicted salary is between 24300 - 29700 £ per year.
Role Overview: At ETM Group, being a Host is a key front-of-house role and the first point of contact for our guests. You're not just welcoming guests - you're setting the tone for the entire experience, creating a warm first impression, and ensuring every arrival feels seamless, professional, and reflective of our EPIC values. Across our ETM Collection venues - from rooftop restaurants to refined dining spaces - our Head Hosts play a vital role in managing reservations, coordinating guest flow, and maintaining a smooth and organised front desk operation. You are responsible for greeting guests, managing bookings, and working closely with the floor team to ensure efficient seating and service. Working alongside the management team, you will ensure the reception area is run with precision, professionalism, and attention to detail. This is a hands-on role where organisation, communication, and a natural flair for hospitality are key to success. If you are personable, well-presented, and passionate about delivering exceptional guest experiences, this is an opportunity to grow within one of London's leading hospitality groups.
Company Benefits:
- Competitive industry pay (based on salary & Tronc)
- 50% discount for you and up to 5 friends at any of our venues
- Paid annual leave
- Pension
- Quarterly Incentive Scheme
- Generous employee referral scheme
- Discounted shopping at many high street stores
- Cycle to work scheme
- Access to Stream for better money management
- Access to the award winning Hospitality Action Charity, offering an Employee Assistance Program
- Group wide Learning and Development opportunities
- Complementary hot drinks in your venue
- Complementary meal on shift
- Your birthday lunch is on us
The Ideal Candidate Will Present:
- Experience: Previous experience in a head host, reception supervisor, or front-of-house role is essential.
- Guest Focus: You are welcoming, friendly, and confident interacting with guests.
- Organisation & Attention to Detail: You are highly organised and able to manage bookings and guest flow efficiently.
- Communication Skills: You communicate clearly and professionally with both guests and team members.
- Presentation: You maintain a polished and professional appearance at all times.
- Calm Under Pressure: You remain composed and solution-focused during busy service periods.
- Positive Attitude: You bring energy, warmth, and professionalism to every shift.
- Team Player: You work collaboratively with the wider front-of-house team to ensure smooth service.
About Us: ETM Group is a leading London hospitality business, home to a collection of premium restaurants, bars, and iconic sports venues. Through our portfolio of standout London venues across ETM Collection and ETM Sport London, we deliver exceptional food, drink, entertainment, and guest experiences across the capital. From elevated rooftop dining to high-energy match-day occasions, our venues are united by a commitment to quality, innovation, and memorable hospitality. At the heart of our success are our people, guided by our EPIC values: Excellence, Passion, Integrity, and Challenge. ETM Group are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
Head Host - Etm Collection - London, EC4N 7DZ employer: ETM Group
ETM Group is an exceptional employer that prioritises its people, offering a vibrant work culture where leaders are nurtured and encouraged to thrive. With a commitment to professional growth through extensive learning and development opportunities, employees enjoy a generous salary package, guaranteed service charge share, and enticing perks like a 50% discount, all within a dynamic restaurant environment that values Excellence, Passion, Integrity, and Challenge.
StudySmarter Expert Advice🤫
We think this is how you could land Head Host - Etm Collection - London, EC4N 7DZ
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like ETM Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to ETM Group
Don't be shy about reaching out to ETM Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head Host - Etm Collection - London, EC4N 7DZ
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about ETM Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at ETM Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
