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For Companies At a Glance
- Tasks: Lead and develop your team while creating unforgettable experiences for guests.
- Company: Join the vibrant ETM Group, a top hospitality brand in London.
- Benefits: Enjoy half-price food, free counselling, and access to medical support.
- Why this job: Make a real impact in hospitality while growing your career with us.
- Qualifications: Proven experience in high-quality venues and a passion for team development.
- Other info: Be part of a supportive family that values excellence, passion, integrity, and challenge.
The predicted salary is between 36000 - 60000 £ per year.
The General Manager is the most crucial position in the entire business. This role is about leading, developing, and coaching your team as well as creating memorable experiences for team members and guests alike.
Why work for ETM?
- Half price food and drinks at any ETM Group venue, for you and up to 5 friends - any day, any time.
- Your birthday lunch in your venue is on us.
- 48 hours per week contract.
- Free counselling, legal advice and access to hardship grants through our 24/7 employee helpline.
- Membership of Wagestream, which allows you to access up to 40% of your earnings between pay dates.
- Generous contribution to your medical expenses such as dentists, opticians, chiropractors and therapy treatments.
- 24/7 access to a doctor via phone or webcam.
- An extra day of holiday added to your allowance each year you’re with us, up to 5 extra days (this is after 2 years service).
- Discounted gym memberships and classes across London.
- Money off your shopping at many high street stores.
About us
ETM Group is a London based hospitality group with a rich collection of bars, restaurants and classic British pubs. We are all about quality, personality and memorable experiences for our guests. Being part of our ETM family you must live by our EPIC values of Excellence, Passion, Integrity and Challenge, and you must be able to transmit these within the team.
About you
We are looking for an experienced General Manager who will be responsible for building the business and ensuring the smooth operational running of the venue as well as the management and development of your team. Creating an outstanding guest experience will be at the heart of what you do every day, so it’s important that you share our beliefs and standards for excellence.
The ideal General Manager will have:
- A track record of exceptional performance in a high-quality venue.
- A drive for service excellence.
- The ability to work autonomously as well as effectively alongside our head office operations team.
- A passionate and inspiring attitude.
- A strong grasp of day to day and annual financial aspects of the business.
- A passion for the training and development of your team.
- A forward thinking focus and a desire to build the business.
We know hospitality can be hard work, but it’s very rewarding! As part of the ETM family, we always pull together with smiles on our faces.
ETM are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
General Manager - London, EC2A 2DX employer: ETM Group
Contact Detail:
ETM Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager - London, EC2A 2DX
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at ETM. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or even an informal chat, let your passion for hospitality shine through. Remember, they want someone who embodies their EPIC values!
✨Tip Number 3
Do your homework! Familiarise yourself with ETM's venues and their unique offerings. This will not only impress them but also help you tailor your approach to fit their vibe.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in being part of the ETM family.
We think you need these skills to ace General Manager - London, EC2A 2DX
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for hospitality shine through! We want to see that you’re not just looking for a job, but that you genuinely care about creating memorable experiences for guests and your team.
Tailor Your CV: Make sure your CV is tailored to the General Manager role. Highlight your experience in high-quality venues and any achievements that demonstrate your drive for service excellence. We love seeing how you’ve made a difference in previous roles!
Be Authentic: Don’t be afraid to show your personality in your application. We value authenticity and want to get a sense of who you are beyond your qualifications. Share your story and what makes you a great fit for our ETM family!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at ETM Group
✨Know Your EPIC Values
Before the interview, make sure you understand ETM's EPIC values: Excellence, Passion, Integrity, and Challenge. Think of examples from your past experiences that demonstrate how you've embodied these values in your work. This will show that you're not just a fit for the role, but also for the company culture.
✨Showcase Your Leadership Skills
As a General Manager, you'll be leading a team, so be prepared to discuss your leadership style. Share specific instances where you've successfully developed and coached your team members. Highlight how you create memorable experiences for both staff and guests, as this is key to the role.
✨Understand Financial Aspects
Brush up on your financial knowledge related to hospitality management. Be ready to discuss how you've managed budgets, maximised profits, or improved financial performance in previous roles. This will demonstrate your capability to handle the day-to-day and annual financial aspects of the business.
✨Research and Engage
Take some time to research ETM Group and their venues. Familiarise yourself with their offerings and recent news. During the interview, engage with your interviewers by asking insightful questions about the company and its future plans. This shows your genuine interest and enthusiasm for the position.
