At a Glance
- Tasks: Lead a dynamic team, ensuring exceptional guest experiences and operational excellence.
- Company: Join ETM Group, a top hospitality brand in London with a vibrant culture.
- Benefits: Enjoy competitive pay, 50% discounts, generous leave, and career development opportunities.
- Other info: Be part of a supportive team with access to training and employee perks.
- Why this job: Step into a key leadership role and elevate your hospitality career in a stylish setting.
- Qualifications: Experience in premium hospitality and a passion for guest service are essential.
The predicted salary is between 31500 - 38500 £ per year.
Kitty Hawk is a contemporary rooftop bar and restaurant in the heart of the City of London, offering a lively dining experience, stylish surroundings, and a strong focus on exceptional service. Set above the capital with sweeping skyline views, Kitty Hawk combines seasonal menus with a vibrant drinks offering, creating a social and elevated guest experience.
As part of ETM Collection within ETM Group, Kitty Hawk sits within a portfolio recognised for operational excellence, people development, and some of London's most distinctive hospitality venues.
Role Overview:
At ETM Group, being an Assistant Restaurant Manager is a key leadership role and an important step in your progression within premium hospitality. You're not just supporting service - you're helping drive standards, developing your team, and ensuring every guest experience reflects the quality and professionalism of our ETM Collection venues. Across our ETM Collection venues - from rooftop restaurants to refined dining spaces - our Assistant Restaurant Managers play a vital role in the daily success of the restaurant. Working closely with the Restaurant Manager and senior leadership team, you help lead service, maintain operational standards, and create memorable guest experiences through strong floor presence and hands-on leadership.
As an Assistant Restaurant Manager, you will take ownership of key areas of the operation, support team development, and help deliver strong commercial and service performance. This is a hands-on role where energy, organisation, and attention to detail are essential, alongside a genuine passion for hospitality and guest experience. If you are driven by people, passionate about premium service, and ready to take the next step in your management career, this is an opportunity to grow within one of London's leading hospitality groups.
Company Benefits:
- Competitive industry pay (based on salary & Tronc)
- Guaranteed 48 hours per week contract
- 50% discount for you and up to 5 friends at any of our venues
- 5.6 weeks paid annual leave
- Pension
- Healthcare Plan
- Quarterly Bonus Scheme
- Generous employee referral scheme
- Discounted shopping at many high street stores
- Cycle to work scheme
- Access to Wagestream for better money management
- Access to the award winning Hospitality Action Charity, offering an Employee Assistance Program
- Group wide Learning and Development opportunities
- Complementary hot drinks in your venue
- Complementary meal on shift
- Your birthday lunch is on us
The Ideal Candidate Will Present:
- Proven Experience: You have experience in a supervisory or management role within a premium or high-end hospitality environment.
- Leadership Potential: You are a confident and approachable leader with a passion for developing and motivating your team.
- Guest-centred Approach: You consistently deliver excellent guest experiences with strong attention to detail.
- Operational Awareness: You understand the importance of smooth floor operations, service standards, and team coordination.
- Commercial Understanding: You have a good understanding of labour control, service efficiency, and overall restaurant performance.
- Organisation & Communication: You are highly organised, communicate effectively, and remain calm during busy service periods.
- Passion for Food & Drink: You have a strong interest in modern food and beverage trends within premium hospitality.
- Hands-On Leadership: You lead from the floor, support your team throughout service, and set the standard through your actions.
About Us:
ETM Group is a leading London hospitality business, home to a collection of premium restaurants, bars, and iconic sports venues. Through our portfolio of standout London venues across ETM Collection and ETM Sport London, we deliver exceptional food, drink, entertainment, and guest experiences across the capital. From elevated rooftop dining to high-energy match-day occasions, our venues are united by a commitment to quality, innovation, and memorable hospitality. At the heart of our success are our people, guided by our EPIC values: Excellence, Passion, Integrity, and Challenge.
ETM Group are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
Assistant Restaurant Manager - London, WC2N 4JH employer: ETM Group
ETM Group is an exceptional employer that prioritises its people, offering a vibrant work culture where leaders are nurtured and encouraged to thrive. With a commitment to professional growth through extensive learning and development opportunities, employees enjoy a generous salary package, guaranteed service charge share, and enticing perks like a 50% discount, all within a dynamic restaurant environment that values Excellence, Passion, Integrity, and Challenge.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Restaurant Manager - London, WC2N 4JH
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like ETM Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to ETM Group
Don't be shy about reaching out to ETM Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Restaurant Manager - London, WC2N 4JH
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about ETM Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at ETM Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
