At a Glance
- Tasks: Lead a dynamic sports bar, inspiring your team and driving business growth.
- Company: Join ETM Group & Maven Leisure, a vibrant hospitality group in London.
- Benefits: Enjoy a competitive salary, bonuses, health insurance, and discounts for you and friends.
- Other info: Check us out on social media to see our amazing workplace culture!
- Why this job: Be part of an award-winning team that values excellence, passion, and integrity.
- Qualifications: 2 years' experience in a similar role with a strong service focus and love for sports.
The predicted salary is between 36000 - 60000 £ per year.
Broadwood is a contemporary bar and restaurant in the heart of the City of London, offering a high-energy, sport-led experience, vibrant atmosphere, and a strong focus on exceptional service. Being part of Sport London within ETM Group, Broadwood delivers a premium concept, combining live sport, quality food, and a dynamic drinks offering with an engaging guest experience.
As part of ETM Group, Broadwood sits within a portfolio known for operational excellence, people development, and some of London's most distinctive hospitality venues.
Role overview:
At ETM Group, being a General Manager is both a privilege and a leadership pursuit. You're not just overseeing service - you're shaping the entire guest experience, mentoring a diverse team of hospitality professionals, and representing a brand that defines premium through our EPIC values.
Across our two distinct business areas - ETM Collection and ETM Sport London - our General Managers lead from the front. Whether delivering refined rooftop dining and elevated guest experiences within the Collection, or driving high-energy, high-volume occasions in our iconic Sport London venues, you are the architect of culture, performance, and atmosphere in your space.
We place our venues in the hands of inspiring leaders. As General Manager, you'll operate with the autonomy of an entrepreneur, supported by the strength, infrastructure, and expertise of a group renowned for delivering premium hospitality at scale. From curating exceptional dining experiences to leading match-day moments, you'll do so with elevated operational standards, commercial focus, and the creative freedom to make your venue truly your own.
If you're driven by people, performance, and the pursuit of excellence, this is an opportunity to lead at the forefront of London's hospitality scene.
Company Benefits:
- Competitive industry pay (based on salary & Tronc)
- Guaranteed 48 hours per week contract
- 50% discount for you and up to 5 friends at any of our venues
- 5.6 weeks paid annual leave
- Pension
- Healthcare Plan
- Quarterly Bonus Scheme
- Generous employee referral scheme
- Discounted shopping at many high street stores
- Cycle to work scheme
- Access to Stream for better money management
- Access to the award winning Hospitality Action Charity, offering an Employee Assistance Program
- Group wide Learning and Development opportunities
- Complementary hot drinks in your venue
- Complementary meal on shift
- Your birthday lunch is on us
The ideal candidate will present:
- Proven Experience: You have significant experience as a General Manager or in a senior management role in the hospitality industry, ideally within high-end and fast-paced establishments.
- Leadership Skills: You're a natural leader with a passion for developing and motivating your team.
- Financial Acumen: You have a solid understanding of restaurant financials and can manage budgets effectively.
- Guest-centred Approach: You always put the guest experience first, with a keen eye for detail and a commitment to excellence.
- Problem-Solving Ability: You thrive in a fast-paced environment, with the ability to think on your feet and resolve challenges efficiently.
- Passion for Food & Drink: You have a deep appreciation for modern British cuisine and crafted beverage trends.
- A Hands-On Approach: You're not afraid to get stuck in with the team and lead by example.
- Sports lover: You understand your sports events calendar and share passion for sports with your team and guests.
About Us:
ETM Group is a leading London hospitality business, home to a collection of premium restaurants, bars, and iconic sports venues. Through our portfolio of standout London venues across ETM Collection and ETM Sport London, - we deliver exceptional food, drink, entertainment, and guest experiences across the capital.
From elevated rooftop dining to high-energy match-day occasions, our venues are united by a commitment to quality, innovation, and memorable hospitality. At the heart of our success are our people, guided by our EPIC values: Excellence, Passion, Integrity, and Challenge.
ETM Group are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
General Manager in London employer: ETM Group
ETM Group is an exceptional employer that prioritises its people, offering a vibrant work culture where leaders are nurtured and encouraged to thrive. With a commitment to professional growth through extensive learning and development opportunities, employees enjoy a generous salary package, guaranteed service charge share, and enticing perks like a 50% discount, all within a dynamic restaurant environment that values Excellence, Passion, Integrity, and Challenge.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in London
✨Tip Number 1
Familiarise yourself with the company culture and values, especially their EPIC principles. Show how your personal values align with theirs during any interactions, as this will demonstrate that you're a good fit for their team.
✨Tip Number 2
Engage with the company on social media. Comment on their posts or share your thoughts about their venues and events. This not only shows your enthusiasm for the brand but also helps you stand out as a candidate who is genuinely interested.
✨Tip Number 3
Network within the hospitality industry, particularly with those who have experience in sports bars or similar environments. Attend industry events or local meet-ups to connect with potential colleagues or mentors who can provide insights into the role.
✨Tip Number 4
Prepare to discuss specific examples of how you've demonstrated leadership and service excellence in your previous roles. Be ready to share stories that highlight your passion for both sports and hospitality, as this will resonate well with the hiring team.
We think you need these skills to ace General Manager in London
Some tips for your application 🫡
Understand the Company Culture:Before applying, take some time to understand the values and culture of ETM Group & Maven Leisure. Their emphasis on Excellence, Passion, Integrity, and Challenge (EPIC) should resonate in your application.
Tailor Your CV:Make sure your CV highlights your relevant experience in hospitality and management. Emphasise your leadership skills and any achievements that demonstrate your drive for service excellence.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for sports and hospitality. Mention specific experiences that align with the job description and how you embody the EPIC values.
Showcase Your Knowledge:In your application, include examples of how you've successfully managed teams and driven business growth in previous roles. This will show your potential employer that you have the skills needed to excel as a General Manager.
How to prepare for a job interview at ETM Group
✨Show Your Passion for Sports
As a General Manager, your love for sports is crucial. Be prepared to share your favourite sports moments or teams and how they inspire your leadership style. This will demonstrate your genuine enthusiasm for the role.
✨Emphasise Your Leadership Skills
Highlight your experience in managing teams and developing staff. Share specific examples of how you've inspired and motivated your team to achieve targets, aligning with the company's values of Excellence, Passion, Integrity, and Challenge.
✨Demonstrate Financial Acumen
Be ready to discuss your understanding of financial aspects related to running a bar or restaurant. Prepare to talk about budgeting, profit margins, and how you’ve successfully managed costs in previous roles.
✨Align with Company Values
Familiarise yourself with the EPIC values of the company. During the interview, relate your personal values and experiences to these principles, showing that you are not just a fit for the role but also for the company culture.
