At a Glance
- Tasks: Lead a dynamic team to deliver exceptional service in a fast-paced environment.
- Company: Join the vibrant ETM Group, known for quality hospitality and memorable experiences.
- Benefits: Enjoy half-price food and drinks, generous salary, and extra holiday days.
- Other info: Access to counselling, legal advice, and flexible earnings through Wagestream.
- Why this job: Be part of a passionate team that values excellence and personal growth.
- Qualifications: Experience in hospitality, strong leadership skills, and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Do you have a true passion for fantastic service? Do you love working in fast paced venues with a high quality food and drinks offering? If so, we would love to hear from you!
WHY WORK FOR ETM?
- Generous salary package (Based on experience)
- Half price food and drinks at any ETM Group or Maven Leisure venue, for you and up to 5 friends - any day, any time.
- Your birthday lunch in your venue is on us
- 48 hours per week contract
- Free counselling, legal advice, and access to hardship grants through our 24/7 employee helpline
- Membership of Wagestream, which allows you to access up to 40% of your earnings between pay dates
- An extra day of holiday added to your allowance each year you're with us, up to 5 extra days (this is after 2 years service)
- Generous employee referral scheme: £400-£1000
- Money off your shopping at many high street stores
ABOUT US
ETM Group is a London based hospitality group with a rich collection of bars, restaurants and classic British pubs. We are all about quality, personality and memorable experiences for our guests. Being part of our ETM family you must live by our EPIC values of Excellence, Passion, Integrity and Challenge, and you must be able to transmit these within the FOH team.
ABOUT YOU
We are looking for a skilled Floor Manager who will be responsible for enabling flawless services, ensuring exceptional customer service, the recruitment and development of the bar team, and input into the management team to help run this fantastic venue.
Our ideal Floor Manager:
- Passionate about genuine hospitality
- A people person who loves to lead by example, train and nurture their teams
- High service standards with a quality background of experience
- Attention to detail and a drive for excellence in all areas of the business
- Knowledge of recruitment and team building
- Experience writing rotas
- Passionate about driving sales
We know hospitality can be hard work, but it's very rewarding! As part of the ETM family, we always pull together with smiles on our faces.
ETM are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
Floor Manager - London, SE1 9SP employer: ETM Group
ETM Group is an exceptional employer located in the heart of London, offering a vibrant work culture that prioritises quality service and employee well-being. With generous benefits such as half-price food and drinks for you and friends, access to financial support through Wagestream, and opportunities for personal growth, we foster a supportive environment where your passion for hospitality can truly shine. Join us to be part of a dynamic team that values excellence, integrity, and memorable experiences for both staff and guests alike.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager - London, SE1 9SP
✨Tip Number 1
Get to know the company culture! Before your interview, check out ETM's social media and website. This will help you understand their values and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Floor Manager, you'll need to lead by example. Think of examples from your past experiences where you've excelled in customer service or team management, and be ready to share those stories.
✨Tip Number 3
Prepare some questions for your interview! Show your enthusiasm by asking about the team dynamics or how they uphold their EPIC values. It’ll demonstrate that you’re not just looking for any job, but that you want to be part of their family.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the ETM team. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Floor Manager - London, SE1 9SP
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for fantastic service shine through! We want to see how much you love working in fast-paced environments and what makes you tick in the hospitality world.
Tailor Your Experience:Make sure to highlight your relevant experience in your application. Talk about your background in managing teams, ensuring high service standards, and any specific achievements that demonstrate your skills as a Floor Manager.
Be Personable:Remember, we’re looking for a people person! Use your application to showcase your leadership style and how you nurture and train your teams. A friendly tone can go a long way in making your application stand out.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role or our amazing company culture!
How to prepare for a job interview at ETM Group
✨Know Your Stuff
Before the interview, make sure you know the ins and outs of ETM Group. Familiarise yourself with their values, especially Excellence, Passion, Integrity, and Challenge. This will help you demonstrate that you're not just a fit for the role, but also for the company culture.
✨Showcase Your Leadership Skills
As a Floor Manager, you'll need to lead by example. Prepare examples from your past experiences where you've successfully trained or nurtured a team. Highlight how you’ve maintained high service standards and driven sales in previous roles.
✨Be Ready to Discuss Recruitment
Since recruitment is a key part of the role, think about your approach to building a strong team. Be prepared to discuss your experience with writing rotas and how you ensure the right people are in the right positions to deliver exceptional service.
✨Bring Your Passion for Hospitality
Let your genuine passion for hospitality shine through during the interview. Share stories that reflect your love for creating memorable experiences for guests. This will resonate well with the interviewers and show that you align with their mission.
