At a Glance
- Tasks: Lead the reception team and create unforgettable guest experiences at a premium rooftop restaurant.
- Company: Wagtail, a stylish rooftop venue in the heart of London, part of ETM Group.
- Benefits: Competitive pay, career growth, and a vibrant work environment.
- Other info: Join a dynamic team dedicated to operational excellence and guest satisfaction.
- Why this job: Shape memorable first impressions and be part of London's top hospitality scene.
- Qualifications: Strong organisational skills and a passion for exceptional customer service.
The predicted salary is between 30000 - 32450 £ per year.
Wagtail is a premium rooftop restaurant and bar in the heart of the City of London, offering a refined dining experience, elegant atmosphere, and a strong focus on exceptional service.
Set across multiple terraces with striking views of London's skyline, Wagtail delivers modern British cuisine alongside a curated drinks offering, creating a sophisticated and memorable guest experience.
As part of ETM Collection within ETM Group , Wagtail sits within a portfolio recognised for operational excellence, people development, and some of London's most distinctive hospitality venues.
Role
Overview: At ETM Group, being a Reception Manager is a key guest-facing leadership role within our premium hospitality environments.
You're not just managing bookings - you're shaping the guest journey from the very first interaction, ensuring a seamless, polished, and memorable arrival experience that reflects our EPIC values.
Across our ETM Collection venues - from rooftop restaurants to refined dining spaces - our Reception Managers play a vital role in delivering an exceptional front-of-house experience.
You will oversee reservations, manage guest flow, and ensure every interaction is handled with professionalism, warmth, and attention to detail.
Working closely with your General Manager and wider management team, you will take ownership of the reception operation, including team leadership, booking management, and guest relations.
This is a hands-on role where you will lead from the front, support your team, and ensure the reception area operates with efficiency and precision at all times.
If you are highly organised, guest-focused, and passionate about delivering outstanding first impressions, this is an opportunity to grow within one of London's leading hospitality groups.
Company
Benefits: * Competitive industry pay (based on salary
