At a Glance
- Tasks: Lead the reception team and create unforgettable guest experiences at a premium rooftop restaurant.
- Company: Join ETM Group, a top hospitality brand in London known for excellence and innovation.
- Benefits: Enjoy competitive pay, discounts, paid leave, and opportunities for personal growth.
- Other info: Work in a vibrant environment with excellent career advancement opportunities.
- Why this job: Be part of a dynamic team shaping memorable moments in a stunning setting.
- Qualifications: Experience in front-of-house roles and strong leadership skills are essential.
The predicted salary is between 30000 - 32450 £ per year.
Wagtail is a premium rooftop restaurant and bar in the heart of the City of London, offering a refined dining experience, elegant atmosphere, and a strong focus on exceptional service. Set across multiple terraces with striking views of London's skyline, Wagtail delivers modern British cuisine alongside a curated drinks offering, creating a sophisticated and memorable guest experience.
As part of ETM Collection within ETM Group, Wagtail sits within a portfolio recognised for operational excellence, people development, and some of London's most distinctive hospitality venues.
Role Overview: At ETM Group, being a Reception Manager is a key guest-facing leadership role within our premium hospitality environments. You're not just managing bookings - you're shaping the guest journey from the very first interaction, ensuring a seamless, polished, and memorable arrival experience that reflects our EPIC values. Across our ETM Collection venues - from rooftop restaurants to refined dining spaces - our Reception Managers play a vital role in delivering an exceptional front-of-house experience. You will oversee reservations, manage guest flow, and ensure every interaction is handled with professionalism, warmth, and attention to detail.
Working closely with your General Manager and wider management team, you will take ownership of the reception operation, including team leadership, booking management, and guest relations. This is a hands-on role where you will lead from the front, support your team, and ensure the reception area operates with efficiency and precision at all times. If you are highly organised, guest-focused, and passionate about delivering outstanding first impressions, this is an opportunity to grow within one of London's leading hospitality groups.
Company Benefits:
- Competitive industry pay (based on salary & Tronc)
- Guaranteed 48 hours per week contract
- 50% discount for you and up to 5 friends at any of our venues
- 5.6 weeks paid annual leave
- Pension
- Quarterly Bonus Scheme
- Generous employee referral scheme
- Discounted shopping at many high street stores
- Cycle to work scheme
- Access to Wagestream for better money management
- Access to the award winning Hospitality Action Charity, offering an Employee Assistance Program
- Group wide Learning and Development opportunities
- Complementary hot drinks in your venue
- Complementary meal on shift
- Your birthday lunch is on us
The Ideal Candidate Will Present:
- Proven Experience: You have experience in a reception, reservations, or front-of-house management role within a premium or high-end hospitality environment.
- Leadership Skills: You are a confident and organised leader, able to manage and develop a reception team.
- Guest-centred Approach: You are passionate about delivering a warm, polished, and professional guest experience.
- Organisation & Attention to Detail: You can manage reservations, guest flow, and table planning with precision.
- Communication Skills: You communicate clearly and professionally with guests and internal teams.
- Commercial Awareness: You understand the importance of reservations management in driving covers and maximising revenue.
- Problem-Solving Ability: You are proactive and confident in resolving guest queries and handling challenges.
- Hands-On Approach: You lead from the front, ensuring the reception area runs smoothly and efficiently at all times.
About Us: ETM Group is a leading London hospitality business, home to a collection of premium restaurants, bars, and iconic sports venues. Through our portfolio of standout London venues across ETM Collection and ETM Sport London, we deliver exceptional food, drink, entertainment, and guest experiences across the capital. From elevated rooftop dining to high-energy match-day occasions, our venues are united by a commitment to quality, innovation, and memorable hospitality. At the heart of our success are our people, guided by our EPIC values: Excellence, Passion, Integrity, and Challenge. ETM Group are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager - Wagtail in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like ETM Group London. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to ETM Group London
Don't be shy about reaching out to ETM Group London directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Manager - Wagtail in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about ETM Group London and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at ETM Group London
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
