At a Glance
- Tasks: Lead daily operations and shape the guest experience in a vibrant pub environment.
- Company: Join ETM Group, a top hospitality brand known for premium venues in London.
- Benefits: Enjoy competitive pay, 50% discount for friends, and generous annual leave.
- Other info: Dynamic work culture with opportunities for personal development and progression.
- Why this job: Grow your career in hospitality while working with a passionate team and exceptional food.
- Qualifications: Experience in senior roles within hospitality and a passion for food and drink.
The Jugged Hare is a traditional British pub and restaurant located near Barbican in the City of London, offering a classic dining experience, warm atmosphere, and a strong focus on exceptional service. Renowned for its game-led menus and seasonal British cuisine, the venue combines heritage character with a refined approach, creating a distinctive and memorable guest experience.
As part of ETM Collection within ETM Group, The Jugged Hare sits within a portfolio recognised for operational excellence, people development, and some of London's most distinctive hospitality venues. At ETM Group, being an Assistant General Manager is both a leadership role and a key step in your progression within premium hospitality. You're not just supporting the operation - you're helping shape the guest experience, developing a diverse team of hospitality professionals, and representing a brand that defines premium through our EPIC values.
Across our two distinct business areas - ETM Collection and ETM Sport London - our Assistant General Managers lead from the front alongside their General Managers. Whether supporting refined rooftop dining within the Collection or delivering high-energy, high-volume service in our iconic Sport London venues, you play a crucial role in driving culture, performance, and atmosphere in your space.
As Assistant General Manager, you will work closely with your General Manager to oversee day-to-day operations, take ownership of key areas of the business, and ensure the delivery of exceptional service and commercial performance. You'll lead from the floor, support team development, and contribute to the success of your venue with energy, accountability, and attention to detail.
If you're driven by people, performance, and personal development, this is an opportunity to grow and progress within one of London's leading hospitality groups.
- Competitive industry pay (based on salary & Tronc)
- Guaranteed 48 hours per week contract
- 50% discount for you and up to 5 friends at any of our venues
- 5.6 weeks paid annual leave
- Pension
- Healthcare Plan
- Generous employee referral scheme
- Discounted shopping at many high street stores
- Cycle to work scheme
- Access to Stream for better money management
- Access to the award winning Hospitality Action Charity, offering an Employee Assistance Program
- Group wide Learning and Development opportunities
Proven Experience: You have strong experience in a senior supervisory or management role within the hospitality industry, ideally within high-end, premium environments.
Financial Acumen: You have a good understanding of restaurant financials and can support in managing budgets and performance.
Commercial Awareness: You understand key business drivers, supporting revenue growth, cost control, and overall venue performance.
Passion for Food & Drink: You have a strong appreciation for modern cuisine and a good understanding of food and beverage trends.
A Hands-On Approach: You are present on the floor, supporting your team and leading by example to deliver high standards of service.
ETM Group is a leading London hospitality business, home to a collection of premium restaurants, bars, and iconic sports venues. Through our portfolio of standout London venues across ETM Collection and ETM Sport London, we deliver exceptional food, drink, entertainment, and guest experiences across the capital. From elevated rooftop dining to high-energy match-day occasions, our venues are united by a commitment to quality, innovation, and memorable hospitality.
Assistant General Managers in City of London employer: ETM Group London
At ETM Group, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration in the heart of London. As a Senior Sous Chef at Kitty Hawk, you will not only lead a talented kitchen team but also benefit from competitive pay, generous employee discounts, and extensive learning and development opportunities, all while contributing to a dynamic dining experience that reflects our commitment to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant General Managers in City of London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like ETM Group London. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to ETM Group London
Don't be shy about reaching out to ETM Group London directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant General Managers in City of London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about ETM Group London and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at ETM Group London
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
