At a Glance
- Tasks: Help customers troubleshoot data pipeline issues and improve their data architecture.
- Company: Join a forward-thinking company revolutionising data integration for analysts.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on customer success and teamwork.
- Why this job: Be the go-to expert for customers and make a real difference in their data journey.
- Qualifications: Bachelor's degree in a technical field and experience with B2B software support.
The predicted salary is between 28800 - 48000 £ per year.
Etleap came to be out of the frustration with how much time data wrangling takes away from the actual data analysis. We were just tired of spending time building and maintaining data pipelines. Then we noticed, so is everyone else. That is why we've created an intuitive ETL tool that easily enables the data analysts themselves to integrate data from any source. This way data analysts can do their most significant work faster than ever before.
We are seeking a technically curious and detail-oriented Technical Support Engineer to join our team. As a Technical Support Engineer, you'll be the technical expert helping customers troubleshoot data pipeline issues, plan their data architecture, and understand complex integration points. You will work closely with our Engineering team to investigate technical problems, reproduce issues, and translate complex technical concepts for customers. This role requires the ability to independently diagnose technical issues, read logs and error messages, and think systematically about how data systems work.
What you are going to do:
- Triage and investigate new issues using application data, logs, and external resources while establishing clear and realistic expectations on resolution timelines with customers.
- Proactively engage customers to understand their goals and share relevant product features, bringing in subject matter experts when needed.
- Drive meaningful product adoption among current customers.
- Summarize recurring issues and feature requests to inform product improvements.
- Own customer matters in your time zone and coordinate with engineers to resolve them fully.
- Continuously refine support and success processes for better efficiency and outcomes.
- Build strong customer relationships through professional, empathetic, and clear communication.
What we want to see in you:
- Bachelor's degree, preferably in a technical field.
- Experience providing customer facing support for technically complex B2B software (e.g., data platforms, APIs, integration tools).
- Comfort operating in ambiguous situations and independently solving open ended technical issues.
- Working knowledge of SQL and general database concepts.
- Ability to juggle competing priorities with ease.
- Pattern recognition of recurring issues and requests.
- Eagerness to proactively help customers succeed.
- Strong relationship-building and communication skills in written word and on calls.
- Ability and desire to work with engineers on complex problems.
If you are passionate about providing an exceptional experience to customers at all stages and thrive in a fast-paced environment, we would love to hear from you. This role is open to individuals willing to work in our London office.
Technical Support Engineer - London employer: Etleap
Etleap is an exceptional employer that fosters a collaborative and innovative work culture, where Technical Support Engineers play a crucial role in enhancing customer experiences with our intuitive ETL tool. Located in the vibrant city of London, we offer competitive benefits, opportunities for professional growth, and a supportive environment that encourages continuous learning and development. Join us to be part of a team that values your technical expertise and empowers you to make a meaningful impact in the data analytics space.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer - London
✨Tip Number 1
Get to know the company inside out! Research Etleap's products and values so you can speak their language during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your troubleshooting skills! Think of common technical issues related to data pipelines and prepare to discuss how you'd approach solving them. This will demonstrate your technical curiosity and problem-solving abilities.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to gain insights about the company culture and the role. Plus, it might just give you an edge in the hiring process!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at Etleap.
We think you need these skills to ace Technical Support Engineer - London
Some tips for your application 🫡
Show Your Technical Curiosity:When writing your application, let us see your passion for technology! Share examples of how you've tackled technical challenges in the past. We love candidates who are eager to learn and grow.
Be Clear and Concise:We appreciate straightforward communication. Make sure your application is easy to read and gets straight to the point. Highlight your relevant experience without fluff – we want to know what you can bring to the table!
Tailor Your Application:Don’t just send a generic application. Take the time to align your skills and experiences with the job description. Show us how your background fits perfectly with the role of a Technical Support Engineer at Etleap.
Apply Through Our Website:Remember, the best way to apply is through our website! It ensures your application gets to the right place and helps us keep track of everything. We can't wait to see what you've got!
How to prepare for a job interview at Etleap
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around SQL and data integration tools. Be ready to discuss how you've tackled complex technical issues in the past, as this will show your problem-solving skills and familiarity with the kind of challenges you'll face.
✨Understand the Customer Perspective
Since the role involves a lot of customer interaction, think about how you can empathise with their challenges. Prepare examples of how you've successfully communicated technical concepts to non-technical users, as this will demonstrate your ability to build strong relationships.
✨Show Your Curiosity
Etleap values technically curious individuals, so be prepared to ask insightful questions about their products and processes. This not only shows your interest but also your eagerness to learn and grow within the role.
✨Practice Problem-Solving Scenarios
Anticipate some common technical issues that customers might face and think through how you would approach resolving them. Practising these scenarios can help you articulate your thought process during the interview, showcasing your systematic thinking and troubleshooting skills.
