At a Glance
- Tasks: Be the friendly first point of contact for customers and assist with quotes and orders.
- Company: Join a leading RF design company with over 35 years of innovation.
- Benefits: Enjoy 25 days holiday, health cash plan, pension, and continuous training.
- Other info: Flexible hybrid working and exciting corporate gatherings await you!
- Why this job: Make a real impact in customer relations while working in a dynamic team.
- Qualifications: Basic Microsoft Office skills and a desire to learn; CRM experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
ETL Systems Ltd
ETL Systems has been at the forefront of RF design and manufacturing for over 35 years.
It designs and builds essential elements of critical satellite communications infrastructure.
Its culture of innovation and its solutioneering approach have established it as a market leader.
ETL’s rapid growth and success have been recognised at the UK's highest level; it has won three Queen’s Awards for Enterprise in International Trade.
As a testament to that success, the top 20 satellite operators and teleports in the world utilise ETL’s products.
Today, the company offers a full suite of solutions between the antenna and the modem.
ETL Systems is thriving and actively seeking a couple of professionals to join our dynamic team during this exciting period of growth.
- ETL People benefits
- 25 days of holiday per year (plus bank holidays), increasing with the length of service.
- Buy and sell holiday scheme
- Remain healthy with ETL’s Health Cash Plan.
- Company Pension
- Company bonus scheme and salary reviews
- Continuous training and professional development
- Casual Business Dress
- Complimentary refreshments
- Exciting corporate gatherings each year
- Free onsite parking, car share scheme, and EV charging at selected sites.
- Complimentary onsite employee gym with free weekly exercise classes.
- Subsidised on-site employee café (available only at Hereford).
- ETL People Perks: Take advantage of discounts on shopping, vacations, gym memberships, outings, movie tickets, and dining experiences.
Role Overview
As a Customer Relations Executive, your primary role is to be the friendly first point of contact for customers.
You'll help with questions about quotes, order progress, or anything else they need.
You'll also work closely with Sales Managers to create quotes, proposals, and orders accurately and on time.
Your role will involve preparing customer quotes and making sure they reflect the high-quality brand we represent.
You'll also collaborate with sales, marketing, operations, and production teams.
- Key Accountabilities
- Create sales quotations promptly.
- Process sales orders on time.
- General administration, such as answering incoming telephone calls to the company and updating records within our CRM system and Share Point.
- Create new model numbers with product descriptions and product datasheets.
- Maintain sales resources such as pricelists and product datasheets.
- Liaise and negotiate with our supply base to achieve the best solution for our customers and suppliers.
- Our ideal candidate
This job is excellent for someone who wants an office-based role with flexibility.
- You should know how to use Microsoft Office and Excel to an entry level with a desire to advance ( basic navigation, data entry, formatting, simple formulas, cell referencing, sorting/filtering, creating basic charts, and saving/printing workbooks)
- You need to be organised and able to prioritise your work.
Our sales admin team works closely to ensure customer requests are dealt with quickly, and you will be a big part of this flexible team.
Desirables
- Experience with CRM and ERP systems is preferred but not required, as full training will be provided.
Location
Hybrid working is available for this role - Before applying, please make sure you can commute to Coldwell Radio Station, Madley, Herefordshire, HR2 9NE.
Closing date
At ETL, we always prioritise efficiency in everything we do.
With this in mind, we are looking to commence our interview process without delay and reserve the right to close the opening early should we receive suitable applications.
VISA Sponsorship
ETL Systems is proud to be a Grade A VISA sponsor for skills in short supply within the UK. Unfortunately, we are unable to offer sponsorship for this role.
Agency notice
We would like to source for this role directly.
Customer Relations Executive employer: ETL Systems
As a Principal Design Engineer at our Rickmansworth R&D office, you'll join a forward-thinking team dedicated to innovation in high-power amplifier systems. We pride ourselves on a supportive work culture that fosters creativity and collaboration, offering extensive career development opportunities, generous holiday allowances, and a range of employee benefits including health plans and flexible working hours. With a focus on employee wellbeing and a commitment to cutting-edge technology, we provide an environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ETL Systems. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ETL Systems before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Relations Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ETL Systems:Your cover letter is your chance to shine! Tell us why you want to work at ETL Systems specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ETL Systems!
How to prepare for a job interview at ETL Systems
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
