Service Desk Analyst: First-Line IT Support

Service Desk Analyst: First-Line IT Support

Full-Time 25000 - 30000 Β£ / year (est.) No working from home possible
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At a Glance

  • Tasks: Manage daily service desk tasks and provide user support across all sites.
  • Company: ETL Systems Ltd, a dynamic company in Herefordshire.
  • Benefits: 33 days' holiday, health cash plan, and flexible working hours.
  • Other info: Opportunity for growth in a fast-paced environment.
  • Why this job: Join a supportive team and enhance your IT skills while helping others.
  • Qualifications: Basic IT knowledge and strong communication skills required.

The predicted salary is between 25000 - 30000 Β£ per year.

ETL Systems Ltd in Herefordshire is seeking a Service Desk Analyst to manage daily service desk tasks, including answering calls, logging incidents, and assisting with user support across all sites. The role requires clear communication, customer-facing presence, and basic IT knowledge.

The candidate will be responsible for configuring new equipment and maintaining inventory records, with additional networking duties as needed.

Benefits include 33 days' holiday, health cash plan, and flexible working hours.

Service Desk Analyst: First-Line IT Support employer: ETL Systems Ltd

ETL Systems Ltd is an exceptional employer located in the picturesque Herefordshire, offering a supportive work culture that prioritises employee well-being and growth. With benefits such as 33 days' holiday, a health cash plan, and flexible working hours, we foster an environment where our team can thrive both personally and professionally while contributing to innovative IT solutions.

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Contact Details:

ETL Systems Ltd Recruitment Team

We think you need these skills to ace Service Desk Analyst: First-Line IT Support

Clear Communication
Customer Service Skills
Basic IT Knowledge
Incident Logging
User Support
Equipment Configuration
Inventory Management