At a Glance
- Tasks: Manage service desk tasks, troubleshoot issues, and support users across all ETL sites.
- Company: Join a modern manufacturing facility with a focus on innovation and teamwork.
- Benefits: Enjoy 33 days holiday, health cash plan, annual bonuses, and flexible hours.
- Other info: Casual dress, free gym access, and great career development opportunities await you!
- Why this job: Be the go-to person for tech support and make a real difference in user experience.
- Qualifications: Interest in IT technologies and basic knowledge of Windows and Microsoft Office.
The predicted salary is between 25000 - 30000 £ per year.
Role Overview
Reporting to the IT Manager, the Service Desk Analyst will manage day‑to‑day service desk tasks, including answering calls and logging incidents for ETL staff. The role involves handling face‑to‑face interactions up to CEO level, performing initial investigations and troubleshooting for first‑level support calls, and recording solutions in the service desk software. The analyst will also configure new equipment, manage assets, and maintain the asset database. Networking duties may include patching equipment. The position requires a customer‑facing presence, clear communication, willingness to learn new technologies, and could involve travel and overtime.
Key Accountabilities
- Act as the primary point of contact for user support issues across all ETL sites via phone, email or face‑to‑face.
- Log and allocate support calls.
- Assist in maintaining accurate IT‑related inventory records.
- Perform initial investigation and/or troubleshooting of first‑level support calls.
Desired Skills / Qualifications / Experience
- Interest or experience in computer or IT technologies.
- Basic knowledge of Windows operating systems and Microsoft Office applications.
Location
On‑site at our modern manufacturing facility in Hereford, Coldwell Radio Station, Madley, Herefordshire, HR2 9NE. Applicants must be able to commute to this location.
Additional Requirements
- BPSS compliant.
- Visa sponsorship not available.
Benefits
- 33 days’ holiday per year (including UK bank holidays), rising to 38 days over five years.
- Company‑funded Health Cash Plan.
- Annual bonus and salary review.
- Company pension scheme.
- Career development and training for all roles.
- Employee wellbeing support (free eye tests, Employee Assistance Programme, GP any time).
- People‑perks: discounts on shopping, holidays, gym memberships, cinema and dining.
- Buy and sell holiday scheme.
- Free on‑site gym and subsidised gym memberships.
- Subsidised on‑site café with free refreshments.
- Free onsite parking, car‑share scheme and EV charging.
- Casual business dress.
- Flexible hours available with core hours Monday‑Friday 8:00‑16:00, no weekends or evenings.
- Annual company events.
Service Desk Analyst in Hereford employer: ETL Systems Ltd
As a Service Desk Analyst at our modern manufacturing facility in Hereford, you will join a supportive and dynamic work culture that prioritises employee wellbeing and professional growth. With generous benefits including 33 days of holiday, a company-funded health cash plan, and flexible working hours, we are committed to fostering a rewarding environment where your contributions are valued and recognised. Our focus on career development and training ensures that you have the opportunity to enhance your skills while enjoying perks like an on-site gym and subsidised café.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst in Hereford
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what ETL Systems Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges ETL Systems Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at ETL Systems Ltd!
✨Direct Apply to ETL Systems Ltd
Let's not forget to apply directly through the ETL Systems Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Desk Analyst in Hereford
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at ETL Systems Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at ETL Systems Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at ETL Systems Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
