At a Glance
- Tasks: Be the friendly first point of contact for customers and assist with quotes and orders.
- Company: Join a leading RF design company with over 35 years of innovation.
- Benefits: Enjoy 25 days holiday, health cash plan, pension, and exciting corporate events.
- Other info: Hybrid working available; dynamic team environment with excellent career prospects.
- Why this job: Perfect for those seeking a flexible office role with growth opportunities.
- Qualifications: Basic Microsoft Office skills and a desire to learn; CRM experience is a plus.
The predicted salary is between 25000 - 32000 £ per year.
ETL Systems has been at the forefront of RF design and manufacturing for over 35 years. It designs and builds essential elements of critical satellite communications infrastructure. Its culture of innovation and its solutioneering approach have established it as a market leader. ETL’s rapid growth and success have been recognised at the UK's highest level; it has won three Queen’s Awards for Enterprise in International Trade. As a testament to that success, the top 20 satellite operators and teleports in the world utilise ETL’s products. Today, the company offers a full suite of solutions between the antenna and the modem. ETL Systems is thriving and actively seeking a couple of professionals to join our dynamic team during this exciting period of growth.
Benefits include:
- 25 days of holiday per year (plus bank holidays), increasing with the length of service.
- Buy and sell holiday scheme.
- Health Cash Plan.
- Company Pension.
- Company bonus scheme and salary reviews.
- Continuous training and professional development.
- Casual Business Dress.
- Complimentary refreshments.
- Exciting corporate gatherings each year.
- Free onsite parking, car share scheme, and EV charging at selected sites.
- Complimentary onsite employee gym with free weekly exercise classes.
- Subsidised on-site employee café (available only at Hereford).
- ETL People Perks: Discounts on shopping, vacations, gym memberships, outings, movie tickets, and dining experiences.
Role Overview:
As a Customer Relations Executive, your primary role is to be the friendly first point of contact for customers. You'll help with questions about quotes, order progress, or anything else they need. You'll also work closely with Sales Managers to create quotes, proposals, and orders accurately and on time. Your role will involve preparing customer quotes and making sure they reflect the high-quality brand we represent. You'll also collaborate with sales, marketing, operations, and production teams.
Key Accountabilities:
- Process sales orders on time.
- General administration, such as answering incoming telephone calls to the company and updating records within our CRM system and SharePoint.
- Create new model numbers with product descriptions and product datasheets.
- Maintain sales resources such as pricelists and product datasheets.
- Liaise and negotiate with our supply base to achieve the best solution for our customers and suppliers.
This job is excellent for someone who wants an office-based role with flexibility. You should know how to use Microsoft Office and Excel to an entry level with a desire to advance (basic navigation, data entry, formatting, simple formulas, cell referencing, sorting/filtering, creating basic charts, and saving/printing workbooks). You need to be organised and able to prioritise your work. Our sales admin team works closely to ensure customer requests are dealt with quickly, and you will be a big part of this flexible team. Experience with CRM and ERP systems is preferred but not required, as full training will be provided.
Location: Hybrid working is available for this role - Before applying, please make sure you can commute to Coldwell Radio Station, Madley, Herefordshire, HR2 9NE.
Hours: 37.5 hours per week.
Visa Sponsorship: ETL Systems is proud to be a Grade A VISA sponsor for skills in short supply within the UK. Unfortunately, we are unable to offer sponsorship for this role.
Customer Relations Executive Head Office Sales & Marketing employer: ETL Systems Ltd
ETL Systems is an exceptional employer, renowned for its innovative culture and commitment to employee growth. With a comprehensive benefits package including 25 days of holiday, health cash plans, and continuous professional development, employees thrive in a supportive environment that values work-life balance and collaboration. Located in Herefordshire, the company offers hybrid working options, a complimentary onsite gym, and exciting corporate gatherings, making it a fantastic place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Executive Head Office Sales & Marketing
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ETL Systems Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ETL Systems Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Relations Executive Head Office Sales & Marketing
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ETL Systems Ltd:Your cover letter is your chance to shine! Tell us why you want to work at ETL Systems Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ETL Systems Ltd!
How to prepare for a job interview at ETL Systems Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
