Product Manager

Help us “Elevate Education, Everywhere.”

At Etio, we help governments and institutions around the world improve education at scale. Our work spans strategic planning, workforce development, quality assurance, and performance benchmarking, all to elevate education and outcomes where it matters most.

Our Technology & Digital team is a lean, expert group of 14 - highly agile, delivery-focused, and outcome-led. We deploy and scale smart digital platforms across multiple client programmes, coordinating internal and external resources, managing post-live refinement, and building tech capabilities that last.

As our Product Manager - LMS, you’ll take ownership of our Learning Management System, ensuring it is expertly configured, continuously improved, and aligned with the needs of complex education programmes. This is a hands-on role with strategic reach: you’ll be responsible for building and refining LMS setups that are both technically sound and educationally effective.

You will:

• Lead the configuration and optimisation of our LMS platforms - managing learning paths, content structure, user roles, branding, and permissions to meet real project needs.
• Translate learning requirements into scalable LMS workflows that support quality delivery and learner outcomes.
• Balance off-the-shelf capabilities with customisations and reusable elements to deliver solutions that are practical, maintainable, and fit-for-purpose.
• Take responsibility for the quality and consistency of learning content published on the platform - working with internal teams and subject matter experts to define, implement, and uphold content and accessibility standards.
• Collaborate closely with internal stakeholders and external vendors to ensure LMS solutions are robust, integrated, and aligned with our wider platform ecosystem.
• Act as an internal advocate for LMS best practices, helping teams adopt and embed consistent, value-driven use of the platform.

Key Responsibilities:

• Configure and maintain LMS platforms - including user roles, permissions, learning paths, and branding - to meet specific project or programme needs.
• Translate business and learning requirements into practical LMS setup and workflows.
• Liaise with external LMS vendors to support enhancements, resolve issues, and align product capabilities with programme objectives.
• Use your expertise to assess when to buy, build, or tailor LMS features - balancing speed, cost, and scalability.
• Provide hands-on support for day-to-day administration, including provisioning users, resolving escalated queries, and maintaining data hygiene.
• Develop documentation and guidance to enable effective use and consistent platform adoption across delivery teams.
• Ensure the quality, consistency, and accessibility of published learning content by defining and enforcing content standards, supporting stakeholders with implementation, and reviewing outputs to maintain high delivery standards.
• Support successful implementation and adoption of the LMS by working closely with delivery teams, providing hands-on guidance, training, and troubleshooting to embed the platform effectively across programmes.

What You’ll Bring:

• Hands-on technical expertise with Learning Management Systems, including deep experience configuring, optimising, and supporting LMS platforms in live environments.
• Strong understanding of learning design principles and how to translate educational goals into effective, scalable LMS configurations.
• Proven ability to engage confidently with diverse stakeholders, from technical teams and vendors to programme managers and end users.
• Sharp judgment to know when to buy, build, or tailor LMS capabilities, balancing business needs, technical feasibility, and resource constraints.
• Exceptional problem-solving skills and attention to detail, with a focus on delivering practical, user-centred solutions.
• Excellent communication skills, able to produce clear documentation, provide user guidance, and support adoption across multiple teams.
• Comfortable working in a dynamic, fast-paced environment where priorities shift and hands-on adaptability is essential.

Qualifications:

• Essential: Degree or equivalent experience in education technology, learning systems, IT, or digital product management.
• Desirable: Vendor certifications or formal training in LMS platforms such as Moodle, Totara, Absorb, or TalentLMS.

Why Etio?

We’re not just delivering tech - we’re driving transformation. This is a unique opportunity to shape how solutions are built and embedded, and influence the future of our team and organisation.

Benefits:

• 25 days annual leave + bank holidays (option to buy more)
• Flexible working culture
• Health & Wellbeing benefits (Healthcare Cash Plan, Private Medical Insurance, EAP)
• Enhanced family-friendly policies
• Work from anywhere globally (up to 8 weeks!)
• Paid volunteer day
• Cycle to Work & Electric Car Scheme
• 3% employer pension contribution

Accessibility and Adjustments:

Etio is committed to ensuring an inclusive and accessible recruitment process. If you require a reasonable adjustment to the application or selection process to help you demonstrate your ability to meet the role requirements, please let us know. This will help us understand any modifications we may need to make to support you throughout the recruitment process.