At a Glance
- Tasks: Lead the Reception team to deliver a premium experience for our members.
- Company: Join Europe's leading health and wellness group with a vibrant culture.
- Benefits: Free club membership, discounts, career advancement, and on-demand pay.
- Other info: Opportunities for personal growth and development in a fast-paced setting.
- Why this job: Be a key player in creating an inclusive and thriving environment.
- Qualifications: Experience in customer service management and strong teamwork skills.
The predicted salary is between 25000 - 30000 £ per year.
Would you like to join Europe's leading premium health and wellness group? Our team members are the ambassadors of our business and the heart of what we do. We are on the lookout for a passionate Reception Supervisor to join our team!
As Reception Supervisor, you will act as Duty Manager in leading the Reception team to welcome our members and provide a premium experience. Working alongside the management team, you will lead and mentor the Reception team to provide service excellence to all of our members, whether this is face to face or through telephone queries.
We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential.
Some of our perks:
- Free Club Membership for you and your family!
- 50% Discount on food and drinks
- Discounts on Swimming, Tennis Lessons, and Personal Training
- Opportunities for Career Advancement through internal training and development
- Wagestream App: Get paid on demand!
- Access to our Benefits Suite.
About you: As Reception Supervisor, we are looking for someone who:
- Has previous experience managing a customer service led team
- An overall passion for customer service
- A team player, with strong communication and collaboration skills
- Ability to work in a fast-paced environment
Join us and help us create a thriving and inclusive culture. Together, we're more than a Club!
Reception Supervisor in Newbury employer: Etihad
Join Europe's leading premium health and wellness group, where our team members are the heart of our business. As a Reception Supervisor, you will not only lead a dedicated team to deliver exceptional service but also enjoy a range of benefits including free club membership for you and your family, discounts on various services, and ample opportunities for career advancement through internal training. Our inclusive work culture fosters personal and professional growth, making it an ideal environment for those passionate about customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor in Newbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the health and wellness industry. You never know who might have a lead on that perfect Reception Supervisor role. Plus, personal recommendations can really make you stand out!
✨Tip Number 2
Prepare for those interviews! Research the company culture and think about how your experience aligns with their values. Practise common interview questions and be ready to showcase your passion for customer service.
✨Tip Number 3
Show off your leadership skills! When discussing your previous roles, highlight times when you led a team or improved customer experiences. This will demonstrate that you're ready to take on the Reception Supervisor position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our thriving community.
We think you need these skills to ace Reception Supervisor in Newbury
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about providing a premium experience for our members!
Tailor Your CV:Make sure your CV highlights your relevant experience in managing customer service teams. We love seeing how your past roles have prepared you for the Reception Supervisor position!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at Etihad
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values, mission, and what makes them a leader in the health and wellness sector. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Reception Supervisor, your ability to lead a customer service team is crucial. Prepare specific examples from your past experiences where you successfully managed a team or resolved customer issues. This will demonstrate your passion for service excellence and your capability to mentor others.
✨Practice Your Communication Style
Strong communication skills are key for this role. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with discussing your experiences and how they relate to the job.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how they foster a sense of belonging within the workplace. This shows that you’re not just interested in the position, but also in contributing to their culture.
