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- Tasks: Supervise airport operations, ensuring safety, security, and customer service excellence.
- Company: Join Etihad Airways, a leading airline with a commitment to superior service.
- Benefits: Competitive salary, career growth, and the chance to work in a dynamic environment.
- Why this job: Be part of an ambitious team shaping the future of air travel.
- Qualifications: Degree or relevant experience in service, hospitality, or aviation required.
- Other info: Exciting opportunities for personal and professional development in a multicultural setting.
The predicted salary is between 36000 - 60000 £ per year.
In this role, you will plan, direct, and supervise the airport operation, overseeing team and service provider performance. Ensure financial, customer service, quality, safety, and security objectives are delivered in accordance with all applicable safety, security, regulatory and company requirements and standards. Supervise all elements of operations while on duty.
Accountabilities
- Ensuring adherence to local authority requirements, including but not limited to arrival and departure documentation and reporting.
- Make day‑to‑day operational decisions to manage and mitigate operational safety and security‑related risks on a shift basis at station level, through effective evaluation and decision‑making based on conditions, hazards, and threats.
- Identification and reporting of safety and security‑related occurrences and hazards in accordance with company procedures and local regulations.
- Oversee all passenger and aircraft handling operations on a shift basis, ensuring adherence to all arrival/departure checklists, brand requirements, company policy/procedures and regulatory requirements.
- Responsible for the effective management of safety and security outcomes on a shift basis through hazard identification, safety and compliance monitoring and reporting.
- Ensure all flight editing and special guest requirements are met, including but not limited to assessment, planning and coordination of VIP/MAAS, PRM and special category guests.
- Effectively liaise with Guest Control, Network Control and SOC to manage operational disruption recovery and reduce impact to guest service and operational integrity.
- Deliver, maintain, and rehearse station emergency response plan, disruption planning, diversion/delay handling and business continuity plans.
- Responsible for on time performance on a shift basis including coordination, mitigation, accurate reporting, and follow‑up of delays.
- Airport ancillary sales promotion, coordination, process compliance monitoring and adherence to associated targets.
- Responsible for promotion, delivery, monitoring and reporting on customer service‑related standards, including performance against associated KPIs.
Education & Experience
- Degree level education desirable (A-level or baccalaureate equivalent) or relevant industry experience, with a demonstrable knowledge of frontline service delivery and communication skills.
- Previous exposure to highly pressured and multicultural environment in a supervisory role within a shift environment required.
- Minimum 5-7 years' experience within service, hospitality, airline, or retail industry, with a relevant knowledge of aviation, travel industry and/or airport policies.
- Role requires mature personality with outstanding communication skills, supervisory skills, and passion to deliver service.
- Role must balance guest‑centric focus and corporate interest while maintaining highest safety and security standards and coordinating teams and service providers on shift.
Duty Supervisor - MAN in Manchester employer: Etihad
Contact Detail:
Etihad Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Supervisor - MAN in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Etihad or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by researching common questions for supervisory roles in the aviation sector. We recommend practising your answers with a friend to boost your confidence and ensure you highlight your experience effectively.
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how you've managed teams and handled operational challenges in high-pressure environments. This will demonstrate your fit for the Duty Supervisor role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Etihad Airways.
We think you need these skills to ace Duty Supervisor - MAN in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Duty Supervisor role. Highlight your experience in managing teams and operations, especially in high-pressure environments. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. We love seeing genuine enthusiasm for the position.
Showcase Relevant Experience: When filling out your application, be sure to showcase any relevant experience in the service, hospitality, or airline industries. We’re looking for candidates who understand the ins and outs of airport operations and customer service.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team at Etihad Airways.
How to prepare for a job interview at Etihad
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Duty Supervisor. Familiarise yourself with airport operations, safety protocols, and customer service standards. This will help you answer questions confidently and demonstrate your knowledge of the industry.
✨Showcase Your Leadership Skills
As a Duty Supervisor, you'll be overseeing teams and making critical decisions. Prepare examples from your past experiences where you've successfully led a team or managed a crisis. Highlight your ability to communicate effectively and maintain a guest-centric focus while ensuring safety and compliance.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills in high-pressure situations. Think about potential operational disruptions and how you would handle them. Practising these scenarios can help you articulate your thought process during the interview.
✨Research Etihad Airways
Take some time to learn about Etihad Airways, their values, and their Journey 2030 strategy. Understanding the company's goals and culture will allow you to tailor your responses and show how you can contribute to their mission of providing exceptional service and safety.
