Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Supervise airport operations, ensuring safety, service quality, and team performance.
- Company: Join Etihad Airways, a leading airline with a global reach.
- Benefits: Full-time role with competitive salary and career growth opportunities.
- Other info: Work in a multicultural environment with exciting challenges every day.
- Why this job: Be part of a dynamic team shaping the future of air travel.
- Qualifications: 5-7 years in service or hospitality, with strong communication and supervisory skills.
The predicted salary is between 36000 - 60000 £ per year.
In this role, you will plan, direct, and supervise the airport operation, overseeing team and service provider performance. Ensure financial, customer service, quality, safety, and security objectives are delivered in accordance with all applicable safety, security, regulatory and company requirements and standards. Supervise all elements of operations while on duty.
Accountabilities
- Ensuring adherence to local authority requirements, including but not limited to arrival and departure documentation and reporting.
- Make day-to-day operational decisions to manage and mitigate operational safety and security-related risks on a shift basis at station level, through effective evaluation and decision-making based on conditions, hazards, and threats.
- Identification and reporting of safety and security-related occurrences and hazards in accordance with company procedures and local regulations.
- Oversee all passenger and aircraft handling operations on a shift basis, ensuring adherence to all arrival/departure checklists, brand requirements, company policy/procedures and regulatory requirements.
- Responsible for the effective management of safety and security outcomes on a shift basis through hazard identification, safety and compliance monitoring and reporting.
- Ensure all flight editing and special guest requirements are met, including but not limited to assessment, planning and coordination of VIP/MAAS, PRM and special category guests.
- Effectively liaise with Guest Control, Network Control and SOC to manage operational disruption recovery and reduce impact to guest service and operational integrity.
- Deliver, maintain, and rehearse station emergency response plan, disruption planning, diversion/delay handling and business continuity plans.
- Responsible for on time performance on a shift basis including coordination, mitigation, accurate reporting, and follow-up of delays.
- Airport ancillary sales promotion, coordination, process compliance monitoring and adherence to associated targets.
- Responsible for promotion, delivery, monitoring and reporting on customer service-related standards, including performance against associated KPIs.
Education & Experience
- Degree level education desirable (A-level or baccalaureate equivalent) or relevant industry experience, with a demonstrable knowledge of frontline service delivery and communication skills.
- Previous exposure to highly pressured and multicultural environment in a supervisory role within a shift environment required.
- Minimum 5–7 years' experience within service, hospitality, airline, or retail industry, with a relevant knowledge of aviation, travel industry and/or airport policies.
- Role requires mature personality with outstanding communication skills, supervisory skills, and passion to deliver service.
- Role must balance guest‑centric focus and corporate interest while maintaining highest safety and security standards and coordinating teams and service providers on shift.
Duty Supervisor - LHR employer: Etihad
Contact Detail:
Etihad Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Supervisor - LHR
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Etihad on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can double our chances of landing that interview.
✨Tip Number 2
Prepare for the interview by practising common questions related to airport operations and customer service. We should also think about specific examples from our past experiences that showcase our skills in managing teams and ensuring safety.
✨Tip Number 3
Dress the part! First impressions matter, especially in a supervisory role. Let’s make sure we look professional and ready to take charge when we walk into that interview room.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re serious about joining the Etihad team.
We think you need these skills to ace Duty Supervisor - LHR
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Duty Supervisor role. Highlight your experience in managing teams and operations, especially in high-pressure environments. We want to see how your skills align with the job description!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit. We love seeing genuine enthusiasm for the position.
Showcase Relevant Experience: When filling out your application, focus on showcasing your relevant experience in the airline or hospitality industry. Mention specific achievements that demonstrate your ability to meet safety and customer service standards.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the Etihad team!
How to prepare for a job interview at Etihad
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Duty Supervisor role at Etihad. Familiarise yourself with the key responsibilities, such as overseeing operations and ensuring safety standards. This will help you answer questions confidently and demonstrate your genuine interest in the position.
✨Showcase Your Experience
Highlight your previous experience in a supervisory role within a high-pressure environment. Be ready to discuss specific examples where you've successfully managed teams or handled operational challenges. This will show that you have the relevant skills and can thrive in a dynamic setting.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your decision-making skills and ability to handle emergencies. Think of situations where you've had to make quick decisions under pressure, and be prepared to explain your thought process. This will demonstrate your problem-solving abilities and readiness for the role.
✨Emphasise Communication Skills
As a Duty Supervisor, effective communication is key. Be prepared to discuss how you've successfully liaised with different teams or stakeholders in the past. Highlight your ability to convey information clearly and manage conflicts, as this will show you're capable of maintaining a harmonious work environment.