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- Tasks: Supervise airport operations, ensuring safety, security, and customer service excellence.
- Company: Join Etihad Airways, a leading airline with a commitment to superior service.
- Benefits: Competitive salary, career growth, and the chance to work in a dynamic environment.
- Why this job: Be part of an exciting team that shapes travel experiences for passengers worldwide.
- Qualifications: Degree or relevant experience in service, hospitality, or aviation required.
- Other info: Opportunity to work in a multicultural environment with a focus on teamwork.
The predicted salary is between 36000 - 60000 £ per year.
In this role, you will plan, direct, and supervise the airport operation, overseeing team and service provider performance. Ensure financial, customer service, quality, safety, and security objectives are delivered in accordance with all applicable safety, security, regulatory and company requirements and standards.
Supervise all elements of operations while on duty.
Accountabilities- Ensuring adherence to local authority requirements, including but not limited to arrival and departure documentation and reporting.
- Make day-to-day operational decisions to manage and mitigate operational safety and security-related risks on a shift basis at station level, through effective evaluation and decision-making based on conditions, hazards, and threats.
- Identification and reporting of safety and security-related occurrences and hazards in accordance with company procedures and local regulations.
- Oversee all passenger and aircraft handling operations on a shift basis, ensuring adherence to all arrival/departure checklists, brand requirements, company policy/procedures and regulatory requirements.
- Responsible for the effective management of safety and security outcomes on a shift basis through hazard identification, safety and compliance monitoring and reporting.
- Ensure all flight editing and special guest requirements are met, including but not limited to assessment, planning and coordination of VIP/MAAS, PRM and special category guests.
- Effectively liaise with Guest Control, Network Control and SOC to manage operational disruption recovery and reduce impact to guest service and operational integrity.
- Deliver, maintain, and rehearse station emergency response plan, disruption planning, diversion/delay handling and business continuity plans.
- Responsible for on time performance on a shift basis including coordination, mitigation, accurate reporting, and follow-up of delays.
- Airport ancillary sales promotion, coordination, process compliance monitoring and adherence to associated targets.
- Responsible for promotion, delivery, monitoring and reporting on customer service-related standards, including performance against associated KPIs.
- Degree level education desirable (A-level or baccalaureate equivalent) or relevant industry experience, with a demonstrable knowledge of frontline service delivery and communication skills.
- Previous exposure to highly pressured and multicultural environment in a supervisory role within a shift environment required.
- Minimum 5-7 years' experience within service, hospitality, airline, or retail industry, with a relevant knowledge of aviation, travel industry and/or airport policies.
- Role requires mature personality with outstanding communication skills, supervisory skills, and passion to deliver service.
- Role must balance guest-centric focus and corporate interest while maintaining highest safety and security standards and coordinating teams and service providers on shift.
Duty Supervisor in Manchester employer: Etihad Airways
Contact Detail:
Etihad Airways Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Supervisor in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Etihad. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Prepare for the interview by knowing the ins and outs of the role. Brush up on your knowledge about airport operations and safety standards. Show them you’re not just a fit, but the perfect fit!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Get comfortable talking about your experience and how it relates to the Duty Supervisor role. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Duty Supervisor in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Duty Supervisor role. Highlight your experience in managing teams and ensuring safety and security standards, as these are key aspects of the job. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills can contribute to our team. Be sure to mention any relevant experience in high-pressure environments, as this will resonate with us.
Showcase Your Communication Skills: As a Duty Supervisor, strong communication is essential. In your application, demonstrate your ability to liaise effectively with different teams and manage operational disruptions. We love seeing examples of how you've handled similar situations in the past!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you're serious about joining our team at Etihad Airways!
How to prepare for a job interview at Etihad Airways
✨Know the Operations Inside Out
Familiarise yourself with airport operations, especially in areas like passenger handling and safety protocols. Understanding the specific challenges faced in a shift environment will help you demonstrate your readiness to manage day-to-day operations effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in high-pressure situations. Highlight your ability to make quick decisions and manage diverse teams, as this role requires strong supervisory skills and a mature personality.
✨Understand Customer Service Standards
Research Etihad Airways' customer service values and be ready to discuss how you can contribute to maintaining and improving these standards. Be prepared to share your experiences in delivering exceptional service and how you handle guest-centric challenges.
✨Be Ready for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in operational disruptions or safety incidents. Think through potential scenarios you might face as a Duty Supervisor and how you would respond to ensure safety and service quality.