At a Glance
- Tasks: Welcome guests and provide top-notch service in a luxurious lounge setting.
- Company: Join Etihad Airways, a global leader in hospitality and guest experience.
- Benefits: Competitive pay, travel perks, and opportunities for career advancement.
- Other info: Dynamic work environment with a focus on excellence and guest satisfaction.
- Why this job: Be part of a team that creates unforgettable experiences for travellers.
- Qualifications: 1 year in customer service, fluent English, and a professional attitude.
The predicted salary is between 20800 - 25000 £ per year.
Etihad Airways' Premium Lounge at London Heathrow is hiring hospitality professionals who deliver warm, attentive service to guests before they board.
This on-site role requires a minimum 1 year in airline, premium lounge or hotel customer service, plus fluent English and a professional demeanor.
As an EY Host, you will welcome guests, support reception and concierge, maintain lounge standards and assist with operation reports.
Join a global airline dedicated to exceptional guest experiences.
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Premium Lounge Host — Heathrow, Guest Experience in London employer: Etihad Airways
Etihad is an exceptional employer, offering a vibrant work culture at London Heathrow, one of the world's busiest international airports. As a Premium Lounge Agent, you'll not only deliver world-class hospitality but also enjoy competitive salaries and comprehensive benefits while growing your career in a dynamic, service-led environment. Join us to create memorable experiences for guests from around the globe and be part of a rapidly expanding airline with ample opportunities for personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Premium Lounge Host — Heathrow, Guest Experience in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Etihad Airways. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Etihad Airways
Don't be shy about reaching out to Etihad Airways directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Premium Lounge Host — Heathrow, Guest Experience in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Etihad Airways and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Etihad Airways
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
