At a Glance
- Tasks: Deliver exceptional hospitality and create memorable experiences for guests at our Premium Lounge.
- Company: Join Etihad, one of the world's fastest-growing airlines with a global presence.
- Benefits: Enjoy a competitive salary, comprehensive benefits, and career growth opportunities.
- Other info: Dynamic work environment at London Heathrow with a focus on excellence.
- Why this job: Be the face of Etihad and make a real impact on guest experiences.
- Qualifications: Must be 21+, with customer service experience and fluent in English.
Job Description
At Etihad, every journey begins long before take-off. Our Premium Lounge is where world-class hospitality meets exceptional service, creating memorable experiences for guests before they even board. We're looking for hospitality professionals who are passionate about delivering exceptional service and ready to join our Premium Lounge team at London Heathrow.
This is an opportunity to represent one of the world's fastest-growing airlines, welcome guests from around the world, and deliver the warmth, care and attention to detail that define the Etihad experience. As we grow to more than 200 aircraft and 125+ destinations, you'll be part of a global airline with the ambition, standards and opportunities to match your own.
What this means for you
- Deliver premium hospitality in one of the world's busiest international airports
- Create memorable experiences for guests travelling across our global network
- Join one of the world's fastest-growing airlines
- Grow your career in a premium, service-led environment
- Competitive salary and comprehensive benefits
Your role
- Create exceptional guest experiences by delivering the high standards of service, hospitality and operational excellence that define the Etihad Lounge experience, while supporting the achievement of OGSM and NPS targets.
- Support lounge performance by identifying opportunities to enhance guest satisfaction, drive ancillary revenue and deliver seamless service throughout the guest journey.
- Be the face of Etihad in the lounge, welcoming guests as an EY Host and providing personalised support across reception, concierge and hospitality services.
- Ensure smooth daily operations by maintaining accurate pre-flight and post-flight reports, completing shift administration and keeping lounge systems up to date.
- Work closely with lounge partners to maintain a premium environment, ensuring service standards are consistently met and any issues are quickly resolved.
- Engage with guests to understand their needs, create memorable interactions and continuously improve the lounge experience.
Qualifications
- Minimum age of 21 at the time of application.
- High school certificate.
- Minimum of 1 years’ experience in an airline, premium lounge or hotel customer service & hospitality role.
- Fluent in written and spoken English.
- Positive, confident, flexible and approachable attitude.
- High standard of personal grooming, presentation and professionalism.
Additional Information
Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.
To learn more visit www.etihad.com
Recruitment Fraud Alert
Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.
Premium Lounge Agent - LHR in London employer: Etihad Airways
Etihad Airways is an exceptional employer, offering a vibrant work culture that prioritises premium hospitality and guest satisfaction at one of the world's busiest airports. Employees enjoy competitive salaries, comprehensive benefits, and ample opportunities for career growth within a rapidly expanding global airline. Join us in creating memorable experiences for guests while being part of a dynamic team that values professionalism and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Premium Lounge Agent - LHR in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Etihad Airways. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Etihad Airways
Don't be shy about reaching out to Etihad Airways directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Premium Lounge Agent - LHR in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Etihad Airways and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Etihad Airways
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
