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- Tasks: Supervise airport operations, ensuring safety, security, and customer service excellence.
- Company: Join Etihad Airways, a leading airline with a global reach and award-winning service.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Why this job: Be part of a team that shapes the future of air travel and customer experience.
- Qualifications: Degree or relevant experience in service, hospitality, or aviation required.
- Other info: Fast-paced role with a focus on teamwork and operational excellence.
The predicted salary is between 36000 - 60000 £ per year.
In this role, you will plan, direct, and supervise the airport operation, overseeing team and service provider performance. Ensure financial, customer service, quality, safety, and security objectives are delivered in accordance with all applicable safety, security, regulatory and company requirements and standards. Supervise all elements of operations while on duty.
Accountabilities
- Ensuring adherence to local authority requirements, including but not limited to arrival and departure documentation and reporting.
- Make day-to-day operational decisions to manage and mitigate operational safety and security-related risks on a shift basis at station level, through effective evaluation and decision-making based on conditions, hazards, and threats.
- Identification and reporting of safety and security-related occurrences and hazards in accordance with company procedures and local regulations.
- Oversee all passenger and aircraft handling operations on a shift basis, ensuring adherence to all arrival/departure checklists, brand requirements, company policy/procedures and regulatory requirements.
- Responsible for the effective management of safety and security outcomes on a shift basis through hazard identification, safety and compliance monitoring and reporting.
- Ensure all flight editing and special guest requirements are met, including but not limited to assessment, planning and coordination of VIP/MAAS, PRM and special category guests.
- Effectively liaise with Guest Control, Network Control and SOC to manage operational disruption recovery and reduce impact to guest service and operational integrity.
- Deliver, maintain, and rehearse station emergency response plan, disruption planning, diversion/delay handling and business continuity plans.
- Responsible for on time performance on a shift basis including coordination, mitigation, accurate reporting, and follow-up of delays.
- Airport ancillary sales promotion, coordination, process compliance monitoring and adherence to associated targets.
- Responsible for promotion, delivery, monitoring and reporting on customer service-related standards, including performance against associated KPIs.
Education & Experience
- Degree level education desirable (A-level or baccalaureate equivalent) or relevant industry experience, with a demonstrable knowledge of frontline service delivery and communication skills.
- Previous exposure to highly pressured and multicultural environment in a supervisory role within a shift environment required.
- Minimum 5-7 years' experience within service, hospitality, airline, or retail industry, with a relevant knowledge of aviation, travel industry and/or airport policies.
- Role requires mature personality with outstanding communication skills, supervisory skills, and passion to deliver service.
- Role must balance guest-centric focus and corporate interest while maintaining highest safety and security standards and coordinating teams and service providers on shift.
Duty Supervisor - LHR employer: Etihad Airways
Contact Detail:
Etihad Airways Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Supervisor - LHR
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Etihad or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by researching common questions for supervisory roles in the airline industry. We recommend practising your answers with a friend or in front of a mirror to boost your confidence.
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples from your past experiences where you successfully managed teams or handled operational challenges. This will demonstrate your capability to excel as a Duty Supervisor.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Etihad.
We think you need these skills to ace Duty Supervisor - LHR
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Duty Supervisor role. Highlight your experience in managing teams and operations, especially in high-pressure environments. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. We love seeing enthusiasm and a personal touch.
Showcase Relevant Experience: When filling out your application, focus on your relevant experience in the service, hospitality, or airline industry. We’re looking for specific examples of how you've handled operational challenges and ensured safety and security.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our team at Etihad Airways.
How to prepare for a job interview at Etihad Airways
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Duty Supervisor at an airport. Familiarise yourself with operational safety, customer service standards, and how to manage a team effectively. This knowledge will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Experience
Highlight your previous experience in a supervisory role within a high-pressure environment. Be ready to share specific examples of how you've handled operational challenges, ensured safety compliance, and delivered excellent customer service. This will show that you have the practical skills needed for the job.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your decision-making skills in real-time situations. Think about past experiences where you had to make quick decisions regarding safety or customer service. Practising these scenarios can help you articulate your thought process during the interview.
✨Demonstrate Strong Communication Skills
As a Duty Supervisor, effective communication is key. During the interview, focus on how you convey information clearly and concisely. You might be asked about how you would liaise with different teams or handle guest complaints, so be prepared to discuss your approach to maintaining open lines of communication.