At a Glance
- Tasks: Lead client solutions, ensuring exceptional service and driving growth through strategic account management.
- Company: etiCloud, a leading cloud-based IT provider in the UK.
- Benefits: Competitive pay, annual bonus, 25 days off, and private medical insurance.
- Other info: Training and development opportunities available for career advancement.
- Why this job: Join a supportive team and grow your career in the tech industry.
- Qualifications: Experience in client-facing roles and strong communication skills.
The predicted salary is between 36000 - 60000 € per year.
The Client Solutions Lead is the solutions expert within etiCloud. They are the consultative service our clients need to ensure their IT services are ahead of the curve and their business is running efficiently and securely from a digital perspective. The Client Solutions Lead will take a full 360° approach to client service, ensuring exceptional customer experiences while driving growth through strategic account management, technology consultancy, and proactive upselling and cross‑selling.
This role is pivotal in maintaining strong client relationships, delivering tailored solutions, and ensuring maximised profitability of key accounts through contract renewals by providing consistent engagement and value delivery. The Client Solutions team work closely with Service Delivery, Project Management, and our Core Systems Engineering teams to ensure a smooth client onboarding and that clients are updated on implementations, and incident management.
As a Client Solutions Lead you will take a data‑driven approach to decision making and stakeholder management, whilst focusing on process improvement, innovation, and change management.
Key Responsibilities:- Act as the primary point of contact for key clients, ensuring timely resolution of queries and issues.
- Champion customer satisfaction by embedding best practices and continuous improvement initiatives.
- Oversee service delivery standards and ensure compliance with SLAs.
- Manage a portfolio of key accounts, conducting monthly, quarterly, and annual reviews to assess performance and identify opportunities.
- Develop strategic account plans to maximise client value and retention.
- Identify and execute upselling and cross‑selling opportunities aligned with client needs.
- Provide expert guidance on technology solutions, ensuring clients leverage the full potential of etiCloud’s offerings.
- Collaborate with internal technical teams to design and implement bespoke solutions.
- Monitor contract lifecycles and proactively manage renewals to maintain continuity of service.
- Negotiate terms where necessary to ensure mutual benefit and long‑term partnerships.
- Proven experience in client‑facing roles within technology or managed services.
- Strong understanding of account management principles and customer success strategies.
- Ability to identify growth opportunities and deliver consultative solutions.
- Excellent communication, negotiation, and relationship‑building skills.
- An understanding of IT infrastructure services, and cyber security services.
- Analytical mindset with the ability to interpret data and drive actionable insights.
- Client satisfaction scores (CSAT/NPS).
- Revenue growth through upselling and cross‑selling.
- Timely completion of account reviews and strategic plans.
If you do not have all of the above skills and experience, we would still be interested in hearing from you as we are able to provide training and development opportunities to grow within our teams.
Joining etiCloud Ltd isn’t just about getting a job—it’s about growing a career with one of the UK’s leading cloud‑based IT providers. You’ll be supported every step of the way in a friendly, professional environment where your development matters.
Here’s what you’ll get when you become part of our team:- Competitive Pay – We offer a salary that reflects your potential, with regular reviews to reward your progress.
- Annual Bonus – Get recognised for your hard work with a yearly company bonus.
- Career Growth – We’re big on development. You’ll have access to training, support, and opportunities to grow your skills and move up.
- 25 Days Off – Enjoy 25 days of annual leave, plus 8 bank holidays, to relax and recharge.
- Pension Scheme – Plan for your future with our company pension.
- Friendly Vibes – Work in a supportive, down‑to‑earth team that’s always ready to help.
- Modern Office – Our Sheffield office is secure, stylish, and comes with kitchen facilities and a coffee machine to keep you fuelled.
- Health and wellbeing – Private medical insurance and health cash plan.
- Free Parking – No need to stress about parking—we’ve got free onsite spaces.
Apply now and take your next step in the world of tech with etiCloud!
Client Solutions Lead in Sheffield employer: etiCloud
etiCloud is an exceptional employer that prioritises employee growth and satisfaction, offering a supportive work culture in Sheffield. With competitive pay, annual bonuses, and extensive training opportunities, employees are encouraged to develop their skills and advance their careers. The modern office environment, combined with benefits like private medical insurance and free parking, makes etiCloud a fantastic place to work for those seeking meaningful and rewarding employment in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Client Solutions Lead in Sheffield
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Client Solutions Lead role.
✨Tip Number 2
Prepare for those interviews by researching etiCloud and understanding their services inside out. We want you to show how your skills align with their needs, especially in client management and tech consultancy.
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate how you can drive growth and enhance customer satisfaction. We suggest rehearsing with a friend or in front of a mirror to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals ready to grow with us at etiCloud.
We think you need these skills to ace Client Solutions Lead in Sheffield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Solutions Lead role. Highlight your relevant experience in client-facing roles and showcase how your skills align with the job description. We want to see how you can bring value to our team!
Showcase Your Achievements:When detailing your past experiences, focus on specific achievements that demonstrate your ability to drive growth and enhance customer satisfaction. Use metrics where possible to quantify your success—numbers speak volumes!
Be Authentic:Let your personality shine through in your application. We’re looking for someone who fits well with our friendly vibes at etiCloud, so don’t be afraid to show us who you are and what makes you passionate about this role.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, your application will go straight to us, and we can get to know you better right from the start!
How to prepare for a job interview at etiCloud
✨Know Your Client Solutions
Before the interview, dive deep into what etiCloud offers. Understand their services and how they help clients stay ahead in IT. This knowledge will allow you to speak confidently about how you can contribute as a Client Solutions Lead.
✨Showcase Your Consultative Skills
Prepare examples from your past experiences where you've successfully managed client relationships or identified growth opportunities. Highlight your ability to provide tailored solutions and how you’ve driven customer satisfaction in previous roles.
✨Be Data-Driven
Since the role requires a data-driven approach, come prepared with insights on how you've used data to make decisions in your previous positions. Discuss specific metrics or KPIs you've tracked and how they influenced your strategies.
✨Engage with Questions
At the end of the interview, have thoughtful questions ready for your interviewers. Ask about their current challenges in client management or how they measure success in the Client Solutions team. This shows your genuine interest and strategic thinking.
