You’ll work within a collaborative support team, resolving day‑to‑day technical issues, investigating recurring problems, and escalating where needed. No two days are the same, and you’ll constantly be learning as you support a varied customer base in a modern cloud environment.
What you’ll be doing
• Diagnosing and resolving technical issues
• Managing incidents and change requests via our ticketing system in adherence to SLA’s
• Supporting Windows, Active Directory and Microsoft 365 environments
• Building strong customer relationships
• Maintaining documentation and contributing to our knowledge base
Working hours
This role is office based with standard 8 hours per day Monday to Friday with staggered shifts between 08:00–18:00. We aim to assign Engineers to a shift of their preference where business coverage allows.
Skills and experience:
• Competitive Pay – Benefit from a salary that reflects your potential, with regular reviews to recognise and reward your progress.
• Annual Bonus – Get recognised for your hard work with a yearly company bonus.
• Career Growth – We’re big on development. You’ll have access to training, support, and opportunities to grow your skills and move up.
• Annual Leave – Enjoy 25 days of annual leave, plus bank holidays, to relax and recharge.
• Pension Scheme – Plan for your future with our company pension.
• Friendly Vibes – Work in a supportive, down-to-earth team that’s always ready to help.
• Health and Wellbeing – Take care of you with our private medical insurance, health cash plan, and mental health support whenever you need it.
• Modern Office – Our Sheffield office is secure, stylish, and comes with kitchen facilities, break out spaces and a coffee machine to keep you fuelled.
• Office Fruit – Tuck into our weekly delivery of fresh fruit as part of our employee wellbeing initiatives
• Free Parking – No need to stress about parking—we’ve got free onsite spaces.
