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- Tasks: Lead customer service initiatives and refine AI-generated support tasks.
- Company: Join a cutting-edge AI lab with a focus on innovation.
- Benefits: Earn $50/hour, flexible hours, and work remotely.
- Other info: Perfect for those seeking part-time work alongside studies or other jobs.
- Why this job: Make an impact in AI while enjoying a flexible work-life balance.
- Qualifications: 5+ years in customer service with strong communication skills.
The predicted salary is between 50000 - 50000 £ per year.
This is a flexible, part-time opportunity that is 5-20 hours per week at $50 per hour (up to $1k/week). It can be done remotely and can be done both alongside or instead of full-time employment.
We're working with a leading foundational AI lab to find experienced customer service professionals who can help train their latest language model on customer service and support tasks.
We're looking for senior representatives and team leads with 5+ years in high-volume customer service environments at top companies to create, evaluate, and refine AI-generated work across core service workflows:
- Complaint resolution scripts
- Escalation documentation
- Customer communication drafting
- Refund and policy application cases
- Service quality assessments
Compensation: $50/hour
Commitment: Flexible, up to 20 hours per week (up to $1k/week)
Location: Fully remote, work on your own schedule
Qualifications:
- Senior customer service rep or team lead with 5+ years at a top company
- Strong expertise in complaint handling, escalation management, and customer communication
- Excellent written communication and attention to detail
Senior Customer Service Specialist / Team Lead ($50/hr, up to $1,000/week) in London employer: Ethos
Contact Detail:
Ethos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service Specialist / Team Lead ($50/hr, up to $1,000/week) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the customer service field and let them know you're on the hunt for a role. You never know who might have the inside scoop on opportunities, especially with companies like Ethos.
✨Tip Number 2
Prepare for virtual interviews by practising common customer service scenarios. Think about how you would handle complaints or escalations, as these are key skills they're looking for. We want you to shine when it comes to showcasing your expertise!
✨Tip Number 3
Don’t forget to highlight your experience with AI or tech in customer service. If you've worked with any tools or systems that relate to AI, make sure to mention them. It shows you're not just experienced but also forward-thinking!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for talented individuals like you to join our network and help shape the future of customer service.
We think you need these skills to ace Senior Customer Service Specialist / Team Lead ($50/hr, up to $1,000/week) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the role. Highlight your experience in high-volume customer service environments and any leadership roles you've held. We want to see how your background aligns with what we're looking for!
Show Off Your Skills: Don’t hold back on showcasing your expertise in complaint handling and escalation management. Use specific examples from your past roles to demonstrate your skills. This is your chance to shine, so let us know how you’ve made a difference!
Keep It Clear and Concise: When writing your application, clarity is key! Make sure your points are easy to read and straight to the point. We appreciate attention to detail, so double-check for any typos or grammatical errors before hitting send.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Ethos
✨Know Your Stuff
Make sure you brush up on your customer service experience, especially in high-volume environments. Be ready to share specific examples of how you've handled complaints and escalations in the past. This will show that you have the expertise they're looking for.
✨Showcase Your Communication Skills
Since this role involves drafting customer communications and evaluating service quality, practice articulating your thoughts clearly. You might even want to prepare a few written samples or scenarios to demonstrate your attention to detail and writing prowess during the interview.
✨Flexibility is Key
This position offers flexible hours, so be prepared to discuss how you can manage your time effectively. Highlight any previous experiences where you successfully balanced multiple responsibilities, as this will show you're a great fit for their remote work culture.
✨Understand the AI Aspect
Familiarise yourself with how AI is being used in customer service. Being able to discuss how you can contribute to training AI models will set you apart. Show enthusiasm for the technology and how it can enhance customer interactions.