At a Glance
- Tasks: Lead enterprise customer success and enhance AI-generated presentations.
- Company: Join a cutting-edge AI lab with a stellar team.
- Benefits: Earn $70/hr, flexible hours, and fully remote work.
- Other info: Work with top-tier investors and enjoy career growth.
- Why this job: Shape the future of AI while working on impactful projects.
- Qualifications: 4+ years in enterprise customer success and PowerPoint expertise.
About This Opportunity
We’re working with a leading foundational AI lab to find experienced enterprise customer success managers who can help train their latest language model on professional presentation and slide deck tasks.
Responsibilities
- Run quarterly business reviews (QBRs) and executive business reviews for enterprise accounts.
- Create, evaluate, and refine AI-generated presentations and slide decks across core workflows, including QBR decks, renewal business cases, adoption and value realization exhibits, executive sponsor updates, and success plan presentations.
- Work closely with the internal AI team to incorporate feedback and improve model performance in presentation generation.
Qualifications
- 4+ years in enterprise customer success at a top company.
- Proven track record of building and delivering executive business reviews.
- Expert-level PowerPoint and slide craftsmanship, with excellent written communication and attention to detail.
Compensation & Details
Rate: $70 per hour
Commitment: Flexible, 5-20 hours per week (or more if desired)
Location: Fully remote, work on your own schedule
Start date: ASAP
About Ethos
Ethos is a new expert network built by a McKinsey/SoftBank/DeepMind team and backed by world-leading investors like General Catalyst. We connect experts with investors and consultancies for paid expert calls, speaking engagements, and advisory opportunities.
Expert Opportunity - Customer Success Manager (Enterprise) ($70/hr, up to $1,400/week) employer: Ethos
Ethos is an exceptional employer that prioritises both technical excellence and personal wellbeing, making it an ideal place for a Senior Mechanical Design Engineer to thrive. With a flexible working model, including Flexible Fridays and a 9-day fortnight, employees enjoy a healthy work-life balance while benefiting from clear progression pathways and opportunities for professional development. The Birmingham hub offers a collaborative environment where you can work alongside experienced engineers on cutting-edge data centre projects across the EMEA region.
StudySmarter Expert Advice🤫
We think this is how you could land Expert Opportunity - Customer Success Manager (Enterprise) ($70/hr, up to $1,400/week)
✨Join Customer Support Communities
Dive into online forums and communities like the Customer Support Community on Slack or Discord. These spaces are goldmines for freelance gigs as members often share clients looking for temporary support, and it's a great way to build your network.
✨Showcase Your Skills
Make sure to have a public portfolio or a strong LinkedIn profile highlighting your customer support skills. Share testimonials, case studies, and examples of how you've helped clients. This kind of visibility can catch the eye of companies seeking freelancers—like how Ethos might be looking for someone as flexible as you.
✨Freelance Platforms Are Your Friend
Get yourself set up on platforms like Upwork or Freelancer. They’re perfect for scoring short-term contracts in customer support. Plus, you can build your reputation through reviews, which will help you score bigger gigs down the line.
✨Tap into Local Businesses
Local businesses often need temporary customer support, especially during busy seasons. Don’t hesitate to walk into shops or call up local offices. You'd be surprised how many might be open to hiring freelancers like us to help them out!
We think you need these skills to ace Expert Opportunity - Customer Success Manager (Enterprise) ($70/hr, up to $1,400/week)
Some tips for your application 🫡
Show Off Your Customer Support Skills:In customer support, we know that communication is key. Highlight your experience in resolving conflicts, understanding customer needs, and handling inquiries effectively. Include real examples from previous roles that demonstrate these skills.
Prepare a Solid Portfolio:As a freelancer, your portfolio is your calling card! Include testimonials from satisfied customers, case studies on how you solved particular problems, and your approach to different customer scenarios. This will demonstrate your versatility and capability in customer support.
Be Clear About Your Availability:Freelance gigs often come with flexible hours, but it's important to outline when you can work. Be open about your availability in your application—this helps the hiring manager at Ethos know if you can meet their needs without any hiccups!
Tailor Your Application to Ethos:Every company has its vibe and customer approach. Research Ethos's mission and their support philosophy. Use this knowledge to personalise your cover letter and show how your style aligns perfectly with theirs—this makes you stand out in the freelance crowd!
How to prepare for a job interview at Ethos
✨Showcase Your Problem-Solving Skills
Freelancing in customer support means you'll often be solving unique problems on the fly. Be ready to share specific examples where you've effectively addressed customer issues, highlighting your critical thinking and adaptability. It’s all about showing you can think on your feet!
✨Familiarise Yourself with the Tools of the Trade
Knowing your way around customer support tools like Zendesk, Freshdesk, or even CRM systems can set you apart. Make sure to mention any experience with these platforms during the interview to demonstrate your readiness to hit the ground running at Ethos.
✨Be Ready to Discuss Your Availability and Flexibility
As a freelancer, your availability can be a key factor in the decision-making process. Be prepared to discuss how many hours you can commit and your willingness to work odd hours or on weekends to meet customer needs. This shows your commitment and readiness to jump into the role.
✨Highlight Your Communication Style
In customer support, how you communicate can make or break the customer experience. Be ready to talk about your communication style, perhaps even demonstrating it during the interview. Show that you're personable, empathetic, and capable of conveying complex information clearly to clients.
