At a Glance
- Tasks: Support training of AI for professional presentations and deliver executive reviews.
- Company: Join Ethos, a leader in AI-driven solutions with a remote-first culture.
- Benefits: Flexible contract role with competitive pay and the chance to work on innovative projects.
- Other info: Collaborate with a dynamic AI team and grow your career in a fully remote setting.
- Why this job: Be at the forefront of AI technology while enhancing your presentation skills.
- Qualifications: 4+ years in enterprise customer success and experience with executive reviews.
The predicted salary is between 60000 - 80000 £ per year.
Ethos is seeking an experienced enterprise customer success manager to support training their latest language model on professional presentation tasks.
This fully remote, contract-style role focuses on delivering executive reviews and AI-assisted slide decks.
You will run QBRs, craft high‑level presentations, and collaborate with the internal AI team to incorporate feedback.
Ideal candidates have 4+ years in enterprise CS and a proven track record of executive reviews.
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Enterprise CSM — AI-Powered Presentation Specialist employer: Ethos
Ethos is an exceptional employer that prioritises both technical excellence and personal wellbeing, making it an ideal place for a Senior Mechanical Design Engineer to thrive. With a flexible working model, including Flexible Fridays and a 9-day fortnight, employees enjoy a healthy work-life balance while benefiting from clear progression pathways and opportunities for professional development. The Birmingham hub offers a collaborative environment where you can work alongside experienced engineers on cutting-edge data centre projects across the EMEA region.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise CSM — AI-Powered Presentation Specialist
✨Join Customer Support Communities
Dive into online forums and communities like the Customer Support Community on Slack or Discord. These spaces are goldmines for freelance gigs as members often share clients looking for temporary support, and it's a great way to build your network.
✨Showcase Your Skills
Make sure to have a public portfolio or a strong LinkedIn profile highlighting your customer support skills. Share testimonials, case studies, and examples of how you've helped clients. This kind of visibility can catch the eye of companies seeking freelancers—like how Ethos might be looking for someone as flexible as you.
✨Freelance Platforms Are Your Friend
Get yourself set up on platforms like Upwork or Freelancer. They’re perfect for scoring short-term contracts in customer support. Plus, you can build your reputation through reviews, which will help you score bigger gigs down the line.
✨Tap into Local Businesses
Local businesses often need temporary customer support, especially during busy seasons. Don’t hesitate to walk into shops or call up local offices. You'd be surprised how many might be open to hiring freelancers like us to help them out!
We think you need these skills to ace Enterprise CSM — AI-Powered Presentation Specialist
Some tips for your application 🫡
Show Off Your Customer Support Skills:In customer support, we know that communication is key. Highlight your experience in resolving conflicts, understanding customer needs, and handling inquiries effectively. Include real examples from previous roles that demonstrate these skills.
Prepare a Solid Portfolio:As a freelancer, your portfolio is your calling card! Include testimonials from satisfied customers, case studies on how you solved particular problems, and your approach to different customer scenarios. This will demonstrate your versatility and capability in customer support.
Be Clear About Your Availability:Freelance gigs often come with flexible hours, but it's important to outline when you can work. Be open about your availability in your application—this helps the hiring manager at Ethos know if you can meet their needs without any hiccups!
Tailor Your Application to Ethos:Every company has its vibe and customer approach. Research Ethos's mission and their support philosophy. Use this knowledge to personalise your cover letter and show how your style aligns perfectly with theirs—this makes you stand out in the freelance crowd!
How to prepare for a job interview at Ethos
✨Showcase Your Problem-Solving Skills
Freelancing in customer support means you'll often be solving unique problems on the fly. Be ready to share specific examples where you've effectively addressed customer issues, highlighting your critical thinking and adaptability. It’s all about showing you can think on your feet!
✨Familiarise Yourself with the Tools of the Trade
Knowing your way around customer support tools like Zendesk, Freshdesk, or even CRM systems can set you apart. Make sure to mention any experience with these platforms during the interview to demonstrate your readiness to hit the ground running at Ethos.
✨Be Ready to Discuss Your Availability and Flexibility
As a freelancer, your availability can be a key factor in the decision-making process. Be prepared to discuss how many hours you can commit and your willingness to work odd hours or on weekends to meet customer needs. This shows your commitment and readiness to jump into the role.
✨Highlight Your Communication Style
In customer support, how you communicate can make or break the customer experience. Be ready to talk about your communication style, perhaps even demonstrating it during the interview. Show that you're personable, empathetic, and capable of conveying complex information clearly to clients.
