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For Companies At a Glance
- Tasks: Manage customer enquiries, process orders, and prepare quotations in a fast-paced environment.
- Company: Join a well-established business in Desborough with a friendly and supportive culture.
- Benefits: Opportunity for career development and being a key part of the customer service team.
- Other info: Dynamic work environment with opportunities for growth and learning.
- Why this job: Enjoy a varied role where you can genuinely add value and make a difference.
- Qualifications: Previous experience in customer service or administration is preferred.
The predicted salary is between 24000 - 30000 £ per year.
Ethos Talent are currently working with a well-established business based in Desborough who are looking to appoint a Customer Service Administrator to join their growing team. This is a varied and fast-paced role within a friendly and supportive environment, offering the opportunity to become a key part of the customer service function whilst developing long term within the business.
Role:
- Working closely with customers and internal departments, you'll be responsible for managing enquiries, processing orders, preparing quotations and ensuring customers receive a consistently high level of service throughout the process.
- No two days are the same, making this a great opportunity for someone who enjoys a busy and varied role where they can genuinely add value.
Key Responsibilities:
- Acting as a key point of contact for customers
- Responding to customer enquiries via phone and email
- Preparing customer quotations
- Processing orders accurately and efficiently
- Resolving customer queries and issues professionally
- Liaising with internal teams including sales, finance, and marketing
- Delivering a consistently high standard of customer service
Candidate Experience:
- Previous experience within customer service, administration, or a similar support role
- Strong communication skills
Customer Service Administrator in Kettering employer: Ethos Talent
Contact Detail:
Ethos Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Kettering
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Administrator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and think about how your skills match their needs. Practise common interview questions, especially around customer service scenarios, so you can show off your experience with confidence.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, applying directly can sometimes give you an edge over other candidates. So, what are you waiting for?
We think you need these skills to ace Customer Service Administrator in Kettering
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can add value to our team, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Administrator role. Share specific examples of how you've handled customer enquiries or resolved issues in the past.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since you'll be doing a lot of that in the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Ethos Talent
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and the products or services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Prepare for Common Customer Service Scenarios
Think about typical customer service situations you might face in the role. Prepare examples from your past experience where you've successfully handled enquiries, resolved issues, or processed orders. This will demonstrate your ability to thrive in a fast-paced environment.
✨Showcase Your Communication Skills
As a Customer Service Administrator, strong communication is key. During the interview, practice clear and concise responses. Use active listening skills to engage with the interviewer and ensure you understand their questions fully before answering.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for managing customer enquiries, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.