At a Glance
- Tasks: Lead and develop the Aftersales department, ensuring exceptional customer satisfaction.
- Company: Join a leading dealership with a strong reputation in the industry.
- Benefits: Competitive salary up to £55,000, OTE up to £75,000, plus a company car.
- Other info: Dynamic environment focused on performance improvement and team development.
- Why this job: Take on a challenging role with opportunities for growth and impact.
- Qualifications: Proven experience in Aftersales or as a Service Manager with strong financial awareness.
The predicted salary is between 55000 - 75000 £ per year.
Location: Swindon
Salary: Up to £55,000pa OTE: Up to £75,000pa + Company Car
Ethos Recruitment are delighted to partner with our industry leading dealership client who are now looking to appoint an experienced Aftersales Manager to lead and develop their Aftersales departments. This is an excellent opportunity for a results driven Aftersales Manager looking for their next challenge.
The Aftersales Manager Role:
- Full responsibility for the Aftersales department (Service and Workshop)
- Managing the Aftersales department teams
- Strong knowledge of Kerridge RTC
- Driving labour sales, parts sales, efficiency, and utilisation
- Monitoring KPIs and delivering strong departmental profitability
- Ensuring exceptional levels of customer satisfaction (CSI)
- Managing budgets, forecasts, and reporting to senior management
- Ensuring compliance with FCA and Health Safety regulations
- Recruiting, training, and developing staff
The Ideal Candidate for the Aftersales Manager role:
- Proven experience as an Aftersales Manager or experienced Service Manager ready to step up
- Strong financial and commercial awareness
- Track record of improving performance and profitability
Aftersales Manager in Swindon employer: Ethos Recruitment
Join a leading dealership in Swindon that prioritises employee development and offers a dynamic work culture focused on excellence and customer satisfaction. With competitive salaries, a company car, and opportunities for professional growth, this role as an Aftersales Manager provides a rewarding environment where your contributions directly impact the success of the business. Experience a supportive team atmosphere that values innovation and encourages you to drive performance while enjoying the benefits of working in a thriving automotive sector.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Manager in Swindon
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who know the ins and outs of aftersales. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the dealership's values and recent achievements. We want you to show them you’re not just another candidate; you’re the perfect fit for their team!
✨Tip Number 3
Practice your pitch! Be ready to discuss how your experience aligns with driving labour sales and improving customer satisfaction. We know you’ve got the skills, so let’s make sure you showcase them!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that Aftersales Manager role.
We think you need these skills to ace Aftersales Manager in Swindon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Aftersales Manager role. Highlight your experience in managing teams and driving sales, as well as any specific knowledge of Kerridge RTC. We want to see how your skills match what we're looking for!
Showcase Your Achievements:When writing your application, don’t just list your responsibilities. Instead, showcase your achievements! Use numbers and examples to demonstrate how you've improved performance and profitability in previous roles. This will help us see the impact you can make.
Keep It Professional Yet Personal:While we love a professional tone, don’t be afraid to let your personality shine through! Share your passion for customer satisfaction and team development. We’re looking for someone who fits our culture, so a bit of personal flair can go a long way.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll find all the details about the role and our company ethos there!
How to prepare for a job interview at Ethos Recruitment
✨Know Your Numbers
As an Aftersales Manager, you'll need to demonstrate your strong financial and commercial awareness. Brush up on key performance indicators (KPIs) relevant to the role, such as labour sales and parts sales. Be ready to discuss how you've improved profitability in previous positions.
✨Showcase Your Leadership Skills
You'll be managing teams, so it's crucial to highlight your experience in leading and developing staff. Prepare examples of how you've successfully recruited, trained, and motivated your team to achieve exceptional customer satisfaction and departmental goals.
✨Familiarise Yourself with Compliance
Understanding FCA and Health Safety regulations is vital for this role. Make sure you can speak confidently about how you've ensured compliance in past roles. This will show that you're not only results-driven but also responsible and thorough.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of specific situations where you've had to monitor KPIs or manage budgets effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
