At a Glance
- Tasks: Be the go-to person for customers, managing bookings and ensuring smooth service delivery.
- Company: Join a leading dealership in Newbury with a fantastic team atmosphere.
- Benefits: Earn up to £32,000 with OTE of £45,000 and great perks.
- Other info: Dynamic work environment with opportunities to upsell and grow your skills.
- Why this job: Perfect for those who are customer-focused and want real career progression.
- Qualifications: Experience as a Service Advisor and a full UK driving licence required.
The predicted salary is between 32000 - 32000 £ per year.
Location: Newbury
Basic Salary: Up to £32,000pa
OTE: £45,000pa
Working hours: 8-6pm with Saturdays on rota
Our fantastic industry leading client, a main dealership in Newbury is looking for a high-performing Service Advisor to join their successful Aftersales team. The Service Advisor role comes with a competitive salary of up to £32,000pa with an excellent benefits package of £45,000pa OTE. If you're professional, customer-focused, and looking for a role with real progression opportunities, this could be the perfect move. Great atmosphere and team environment.
Key Service Advisor Responsibilities:- First point of contact for service & maintenance customers in the dealership
- Manage bookings, courtesy cars, and customer updates
- Liaise with workshop teams to ensure smooth service delivery
- Upsell additional work, service plans, and warranties
- Main dealership Service Advisor experience essential
- Confident, organised, and customer-focused
- Full UK driving licence
- Experience in a similar role, as a Service Admin / Service Advisor or similar
- Experience with Kerridge/Pinnacle/DRIVE/ONELink
- An ability to sell additional products and services
Service Advisor in Newbury employer: Ethos Recruitment
Join our dynamic team at a leading dealership in Newbury, where we prioritise a supportive work culture and offer exceptional employee benefits. As a Service Advisor, you'll enjoy competitive pay, opportunities for professional growth, and a collaborative environment that values your contributions and fosters career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Newbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who work at dealerships. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common Service Advisor questions. Think about how you can showcase your customer service skills and experience with booking systems like Kerridge or Pinnacle. We want you to shine!
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look professional when you walk into that dealership. A smart appearance shows you're serious about the role and ready to represent their brand.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Service Advisor in Newbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as a Service Advisor. Use keywords from the job description to show that you’re a perfect fit for the role. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share why you’re passionate about the Service Advisor role and how your previous experience makes you the ideal candidate. Let us know what excites you about joining our team in Newbury.
Show Off Your Customer Focus:Since this role is all about customer service, make sure to include examples of how you've gone above and beyond for customers in your application. We love seeing candidates who truly care about delivering great service!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our fantastic team!
How to prepare for a job interview at Ethos Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of the dealership and its services. Familiarise yourself with the specific systems they use, like Kerridge or Pinnacle, as well as any recent news about the company. This shows you're genuinely interested and prepared.
✨Showcase Your Customer Focus
As a Service Advisor, being customer-focused is key. Prepare examples from your past experience where you went above and beyond for a customer. This will demonstrate your commitment to excellent service and your ability to handle customer queries effectively.
✨Practice Your Selling Skills
Since upselling is part of the role, think of ways to highlight your sales experience. Prepare scenarios where you successfully upsold products or services in previous roles. This will help you convey your confidence in selling additional work and service plans.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, progression opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the dealership is the right fit for you.
