Service Advisor

Service Advisor

Stafford Full-Time 24000 - 28000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Be the friendly face for customers, guiding them through the service process and ensuring satisfaction.
  • Company: Join Ethos Foundation, a dynamic automotive dealership focused on customer service and teamwork.
  • Benefits: Enjoy a competitive salary, monthly bonuses, 31 days holiday, and employee discounts.
  • Why this job: This role offers variety, a supportive team, and a chance to grow in the automotive industry.
  • Qualifications: Previous experience as a Service Advisor is essential; strong communication and multitasking skills are a must.
  • Other info: Full-time position with Monday to Friday hours and occasional Saturday shifts.

The predicted salary is between 24000 - 28000 £ per year.

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Service Advisor – Automotive Dealership

Location: Stafford

Salary: £28,000 – £34,000 OTE

Hours: Monday to Friday, 8:00am – 5:30pm

Saturdays: On a rota

Are you great with people, thrive in a fast-paced environment, and have a passion for the motor trade? We\’re looking for an experienced and customer-focused Service Advisor to join a busy dealership team in Stafford.

This is a fantastic opportunity if you enjoy being the friendly face that keeps things running smoothly for customers, from booking their vehicles in to handing them back over – serviced, repaired, and ready to go. You\’ll be part of a supportive service team, working closely with technicians and advisors to make sure everything\’s handled efficiently and professionally.

What You\’ll Be Doing

  • Welcoming customers and guiding them through the service process
  • Upselling products, services, and repair work where appropriate
  • Keeping customers updated and informed throughout
  • Using systems to raise job cards and process all necessary paperwork
  • Working with the workshop to coordinate bookings and manage expectations
  • Ensuring a positive customer experience from start to finish

What We\’re Looking For

  • Previous experience as a Service Advisor in the motor trade is essential
  • A confident communicator who can build strong relationships with customers and colleagues
  • Well organised, with the ability to multitask and stay calm under pressure
  • Comfortable using computers and internal systems
  • Team player who\’s happy to step in and help when it\’s busy
  • A genuine passion for the automotive industry

What\’s On Offer

  • A competitive salary of £28,000 – £34,000 OTE
  • Monthly bonus and commission opportunities
  • 31 days holiday (including bank holidays)
  • In-house training and development support
  • Employee discounts and referral bonuses (up to £1,000)
  • Access to an employee assistance programme
  • Free annual flu jab

If you\’re ready to bring your customer service skills into a role where every day is different, we\’d love to hear from you.

Apply today and take the next step in your automotive career.

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Seniority level

  • Seniority level

    Mid-Senior level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Customer Service

  • Industries

    Administrative and Support Services

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Service Advisor employer: Ethos Foundation

Ethos Foundation is an excellent employer for those seeking a rewarding career as a Service Advisor in the automotive industry. Located in Stafford, the company offers a competitive salary, generous holiday allowance, and opportunities for in-house training and development, fostering a supportive work culture that values teamwork and customer service excellence. With additional benefits such as employee discounts and a monthly bonus structure, Ethos Foundation is committed to the growth and well-being of its employees.
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Contact Detail:

Ethos Foundation Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Service Advisor

✨Tip Number 1

Familiarise yourself with the automotive industry and current trends. Being knowledgeable about the latest technologies and services can help you engage in meaningful conversations with potential employers and demonstrate your passion for the motor trade.

✨Tip Number 2

Network with professionals in the automotive sector. Attend local events or join online forums to connect with others in the field. This can lead to valuable insights and even job referrals, increasing your chances of landing the Service Advisor role.

✨Tip Number 3

Prepare for common interview questions specific to the Service Advisor role. Think about scenarios where you've successfully managed customer relationships or resolved issues, as these examples will showcase your experience and skills effectively during the interview.

✨Tip Number 4

Showcase your customer service skills in any interactions you have with the dealership. Whether it's through a phone call or an email, demonstrating your ability to communicate clearly and professionally can leave a positive impression before the interview even begins.

We think you need these skills to ace Service Advisor

Customer Service Skills
Communication Skills
Relationship Building
Organisational Skills
Multitasking
Problem-Solving Skills
Attention to Detail
Technical Knowledge of Automotive Services
Sales Skills
Time Management
Teamwork
Computer Literacy
Adaptability
Conflict Resolution

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience as a Service Advisor in the motor trade. Emphasise your customer service skills, ability to multitask, and any specific achievements that demonstrate your capability in a fast-paced environment.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your experience in customer service. Mention how you can contribute to the team at Ethos Foundation and why you are excited about this opportunity.

Highlight Key Skills: In your application, make sure to highlight key skills mentioned in the job description, such as communication, organisation, and teamwork. Use specific examples from your past roles to illustrate these skills.

Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a Service Advisor role.

How to prepare for a job interview at Ethos Foundation

✨Show Your Passion for the Automotive Industry

Make sure to express your genuine interest in the motor trade during the interview. Share any relevant experiences or stories that highlight your enthusiasm for cars and customer service.

✨Demonstrate Strong Communication Skills

As a Service Advisor, you'll need to build relationships with customers and colleagues. Practice clear and confident communication, and be ready to discuss how you've successfully handled customer interactions in the past.

✨Prepare for Situational Questions

Expect questions that assess your ability to multitask and stay calm under pressure. Think of examples from your previous roles where you managed busy situations effectively, ensuring a positive customer experience.

✨Familiarise Yourself with the Company

Research Ethos Foundation and their values before the interview. Understanding their approach to customer service and the automotive industry will help you align your answers with what they are looking for in a candidate.

Service Advisor
Ethos Foundation
E
  • Service Advisor

    Stafford
    Full-Time
    24000 - 28000 £ / year (est.)

    Application deadline: 2027-07-14

  • E

    Ethos Foundation

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