Business Coordinator in Exeter

ETHOS is driven by a passion for high-quality and effective digital health products and services. We provide comprehensive safety, security, and effectiveness services for all digital health interventions, enabling healthcare visionaries and innovators to reach new heights through expert regulatory and compliance support. With nearly two decades of NHS and health sector experience, our team brings unparalleled depth of expertise across the core domains needed for the safe, secure, and effective deployment of digital health technology at scale.

Our Values

• Inspire Confidence - We want to inspire trust and respect through our actions and behaviours.
• Diversity & Inclusivity - identified as essential to our ethos, with an emphasis on welcoming different perspectives and ways of working.
• Expertise & Innovation - reflects our dedication to thought leadership, advancing standards, and creating sector-wide benefits.
• Everyone Feels Heard - listening, understanding, and responding with authenticity and empathy.
• Growth / Nurturing - nurturing were defined as supporting the growth of ETHOS, our clients, and each other.

Our Service Lines

• Clinical Safety – Clinical safety management, medical device product safety, and clinical risk management
• Medical Device Regulation (SaMD) – Medical device registration, compliance, and post-market surveillance
• Information, Data & Cyber Security – Information security, cyber security, information governance, and privacy compliance
• Training & Development – CPD-accredited courses, coaching, mentoring, and innovation partnerships

The Role

We are looking for a highly organised and commercially aware Business Coordinator to join the ETHOS team. You will play a central part in ensuring our client engagements are delivered to a high standard, and that business-critical operational activity is well supported. This role will suit someone who is equally comfortable managing the detail of delivery coordination as they are engaging with clients and prospects. You will work closely with the Chief Operating Officer (COO) and Business Administration team, operating as a critical support function across both delivery and commercial activity.

Key Responsibilities

• Delivery Assurance
• Portfolio Oversight – Maintain visibility across all active ETHOS engagements, tracking progress against milestones and flagging risks or delays early
• Internal Coordination – Coordinate contractor scheduling, resourcing, and task allocation to ensure client commitments are met on time. Including onboarding contractors to delivery engagements.
• Engagement Artefacts – ensuring proposals, statements of works (SoWs) and other relevant materials are produced and correctly stored in the ETHOS repository.
• Project Lifecycle – coordinating initial delivery set-up (‘kick-off’) and project closure at end of engagement
• Status Reporting – Prepare and circulate project status updates to support the COO and senior leadership in client-facing reporting. Working alongside the Business Administration team on statements of accounts, invoicing, etc.
• Issue Resolution – Act as the central coordination point for concurrent workstreams, identifying and helping to resolve delivery bottlenecks
• Client Account Management
• Relationship Support – Assist in managing existing client relationships, ensuring ETHOS maintains a professional and responsive presence throughout each engagement
• Client Materials – Support the preparation of proposals, progress reports, renewal documentation, and other client-facing outputs
• Commercial and Contract – preparing and sending ETHOS contracts and associated statements of work for signature. Working with Business Administration team on new client due diligence and account set-up
• Account Tracking – Monitor key account milestones, renewal dates, and expansion opportunities, proactively surfacing these to the COO
• Client Experience – Contribute to a consistently high standard of client experience across all touchpoints including ensuring the Client Satisfaction Survey (CSS) is completed
• Customer Relationship Management (CRM) Coordination and Assurance
• Data Quality – Working alongside the Business Administration team ensuring data quality, integrity and that the CRM/CMAP accurately reflects pipeline status, client activity, and engagement history. This includes new client set-up and existing
• ETHOS Team Accountability – holding the wider ETHOS team to account to their pipeline and live projects, ensuring all records are up to date
• Pipeline Reporting – Generate regular pipeline and activity reports from CMAP to support business planning and strategic decision-making. This will be harvested from the automated ETHOS Business Dashboard.
• Targeted Sales Outreach
• Prospect Outreach – Execute targeted outreach to prospective clients across ETHOS’s key markets, including NHS organisations, MedTech vendors, and digital health system integrators
• Market Awareness – Stay current on digital health sector developments, procurement activity, and regulatory changes to identify timely outreach opportunities

What We’re Looking For

We welcome applications from candidates with diverse backgrounds and experiences. Formal qualifications are not a requirement – what matters most to us is your organisational rigour, commercial curiosity, and ability to operate with initiative across both delivery and business development activity.

Essential

• CRM discipline – You take pride in data quality and understand the commercial value of a well-maintained pipeline
• Self-starter – You operate with initiative, manage your own workload effectively, with minimal supervision
• Digital Literacy – competent operating across the MS Office suite, as well as wider web-based tooling
• Highly organised – You manage multiple priorities simultaneously and keep detail under control without losing sight of the bigger picture
• Collaborative – You work well across the organisation and with our clients, and can build trusted working relationships across a small, expert team
• Strong communicator – You write and speak clearly, adjusting your style confidently across internal coordination and external client engagement

Desirable

• Experience in a consultancy, professional services, or regulated sector environment
• Familiarity with digital health, NHS procurement, or MedTech markets
• Previous use of CRM platforms in a sales or account coordination capacity
• Experience supporting proposal writing or business development activity
• Commercial awareness – an understanding of how to identify opportunities, engage prospects credibly, and support a sales process from first contact to close

Remuneration & Benefits

• Base Salary – competitive / negotiable
• Flexibility – Autonomy in how you structure your work, with remote and flexible working arrangements available
• Growth Opportunity – A genuine opportunity to grow your responsibilities and commercial profile within a respected, advisory organisation

The Impact You’ll Make

In this role, you will be instrumental in ensuring ETHOS delivers consistently excellent work for its clients while building the commercial foundations for future growth. Your contribution will:

• Enable ETHOS to sustain and scale a high-quality client portfolio in digital health
• Strengthen the client relationships that underpin our reputation and referral pipeline
• Ensure our CRM and operational infrastructure is fit for a growing consultancy
• Connect digital health pioneers with the regulatory and safety expertise they need to bring products to market safely

Our Commitment to Inclusion

ETHOS is committed to building a diverse and inclusive team. We welcome applications from all backgrounds and experiences, and we do not require formal qualifications for this role. We believe that talent, drive, and the right mindset are what truly matters. If you’re excited about this opportunity and can demonstrate the attributes we’re looking for, we encourage you to apply regardless of your educational background or career path to date.

Location: Hybrid (Exeter Office)